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Tips and Tricks on Our Blog

The Zip Conferencing Newsletter - Tips, Tricks and Information


September 2014


What's New


Tips and Tricks on our Blog

If you aren't following our blog you are missing a number of good Tips and Tricks you can use on your next conference call.  Most recently we did a three part piece on reducing noise in your conference call.

You can see an excerpt from the blog on our Home Page or go there directly by clicking here Zip Blog

Call Detail Missing on Invoices

An issue with our billing system caused call detail on some customers' invoices to be missing.  In some cases the invoice amounts are correct but the detail is missing.  In other cases the invoice amount did not include the minutes missing on the detail.  Since this issue did not affect all customers we are correcting on a case by case basis and communicating directly with each affected customer.  If you have noticed missing detail on your invoice you will be contacted and informed on the implication, if any, to your invoice and billed amount.

We sincerely apologize for this error and any inconvenience it may cause.

If you have any questions about this issue speak to a representative at 866-704-2451 press 1.

Did You Know?

You can conduct an automated Roll Call of participants on your conference call?

That's right. You can set up a conference option that has each participant record their name when they join the conference call and then plays back all the names for the Moderator.  So if you have ever wanted to easily know who is on the call without having to ask at the beginning of the meeting then this feature may be just what you have been looking for.  Just go into your conference options and select the Record Name for Roll Call option.

For assistance with this feature or any of our conference call features speak to a representative at 866-704-2451 press 1.


FAQ of the Month

How man participants can I have on a conference call?

You can have up to 300 participants on our automated conference calls.  If you need more you can schedule an Operator Assisted conference call and we can accommodate hundreds or even thousands on a call if necessary.  If you plan on having a large number of participants on an automated call we would suggest you silence the entry tones and put all participants in a listen only mode.  These steps will help you eliminate noise from interrupting your meeting.

If you have questions about any features of our services speak to a representative at 806-704-2451 press 1.





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