Conferencing Call Services

Glossary

 

Definitions of terms used in the conferencing industry.

 

Access Code (Also known as Pass Code) - The personal access code that allows you to join a conference call. There are both Host and Guest codes used to access a conference call.

Access Phone number - The telephone number used to reach the teleconferencing equipment where you input a conference code to gain access to a conference call.

AHT – Average Hold Time - The average amount of time between the moment a caller finishes dialing and the moment they are connected to the conference call.

Annotation - The process by which notes and drawing can be superimposed onto a presentation by a participant on a web conference.

Application Sharing - A feature of web conferencing that allows the Host of the conference to share desktop applications with the participants of the conference.

Attended Call - A conference call with a dedicated operator on the call who assists in the running of the conference call.

Attendee - Also known as a participant on a conference call refers to all people other than the leader or Host of the conference call.

Auto Continuation - A conference call feature that allows the participants of the conference call to continue with the conference call after the Host disconnects. The Host of the conference call has control over whether to enable this feature or not.

Automated Conference Call - A conference call that requires no operator intervention. Callers simply dial an access number and input a code to join the conference call.

Bridge - A piece of equipment that performs conference calls.

Chat - A web conferencing feature that allows the Host and Participants to instantly communicate with other participants on the web conference.

Collaboration - A term used in web conferencing to describe the ability to work with documents and applications with other participants.

Comm Line - A call established between a Host of an attended conference call and the operator to allow communication during the conference call with the operator running the conference call.

Command Keys - Touch tone command used on a telephone to control conference call features.

Conference Call - A meeting via the telephone between 3 or more parties that allows all parties to speak together. Also referred to as telephone conferencing, audio conferencing and teleconferencing.

Conference Continuation - A conference call feature that allows the participants of the conference call to continue with the conference call after the Host disconnects. The Host of the conference call has control over whether to enable this feature or not.

Conference Dial-In Number - The telephone number used by the Host and Participants to join a conference call.

Conference Entry Code - Also known as a passcode, this is the code used to enter the conference call after dialing into the conferencing system using the dial-in number.

CSP - The acronym for Conference Service Provider, a company that provides conference calls and othe teleconferencing related services.

Data Conference - Also known as a web conference or online meeting, this is a service that allows the Host to present visual elements with the participants on the conference call. Typically, you can share Powerpoint presentation, share applications on your computer and allow the participants to annotate the presentation using their computer.

Desktop Sharing - This is a function of a web conference where the Host is able to show their entire computer desktop with the participants on the conference call.

Dial Out - This is the function in a conference call that allos the Host to dial out to the participants from within the conference.

Dial-In Number - Also known as conference call access number, this is the number that the Host and participants dial to access the conference call.

Digital Record and Playback - A feature that provides a way to record a conference so that you can dial into the recording and listen to the conference after it has completed.

DTMF - Refers to Dual Tone Multi Frequency which are the tones that are produced when you hit the keys on a telephone. The universal standard allows systems to recognize the different tones and permit access to features such as the commands on a conference call.

E-Mail Invitation - This is a message sent from the Host or CSP that invites participants to join a conference call.

Echo - On a conference call this is an effect that can cause a participants voice transmission to repeat within the conference call.

Echo Canceller - This is a device that is used to isolate and eliminate echo from a conference call.

Entry Announcement - A feature of a conference call that allows the participants to record their name when entering a conference and then play this recording when they enter the conference call.

Entry Tones - This is a tone that is played when a participant joins a conference call.

Exit Tones - This is a tone that is played when a participant exits a conference call.

Facilitator - The term used to refer to the leader of a conference call who is leading a training session or presentation.

Feedback - A loud noise on a conference call that can result from the use of a speakerphone, cell phone or other terminal equipment.

Firewall - An application that isolates part of a network, like a company’s intranet, from other parts of a network, like the public internet.

Full Duplex - The ability to speak and hear other participants on a conference call at the same time.

Graphic - The medium of delivering static images to another participant on a conference call.

Guest - Also known as participant, this refers to someone on a conference call other than the leader or Host.

Guest Code - Refers to the code entered by participants to join the conference call after they dial the dial-in number.

Half Duplex - When you can only speak or listen at one time on a conference call.

Host - The person leading the conference call. As Host they have access to features that control all aspects of the conference call.

Host Code - The access code entered by the Host in order to join the conference after dialing the access number. By entering the Host Code they are given special privileges that control aspects of the conference call.

Instructor - Refers to the Host of a learning based conference call where they are doing training.

International Dial-In number - This is an alternative Dial-In number used by participants to access a conference call from outside the United States or Canada. Typically, a local number is used but sometimes access numbers located outside the United States or Canada are provided to enhance the user experience on the conference call.

Introduction - The formal start of a presentation or conference call where the Host is introduced to the participants.

IP Address - The unique address of a computer attached to a TCP/IP network.

Keypad - Refers to the keys on the telephone that are used to initiate commands to control aspects of a conference call.

Listen Only Mode - This refers to placing all participants into a state on a conference call where they cannot be heard in the conference. This is typically used when a presentation to a larger audience is being done.

Locking the Conference - This is a security feature on a conference call that allows the Host of the conference to prohibit additional participants from joining the conference call.

Moderator - Also known as Host of the conference call, this is the person who is leading the conference call.

Moderator PIN - For security purposes the leader of the call can have a unique number they enter in order to gain access to Host features on a conference call.

Mulipoint Video - Refers to the ability to carry a video signal into a conference call from several locations at the same time.

Mute - The mute function on a conference call allows participants the ability to turn off their microphone so that they are not heard on the conference call.

Name Recording - A feature that allows a participant to record their name for playback when they enter a conference call.

Number/Pound Sign - The # key on the telephone keypad that is pressed after the entering of an access code in order to enter the conference call.

On-Demand Conference Call - Also known as a reservationless call, this type of conference call does not require any operator intervention and can be used at anytime.

Online Meeting - Also known as a web conference, this type of conference call has a visual as well as an audio component that allows the Host of the conference to share a presentation on their computer with the participants.

Operator Assisted Conference - This type of conference call has an operator in attendance that helps control aspects of the conference based on instructions from the leader.

Participant - A person who attends a conference call other than the Host or Leader of the call.

Passcode - Typically six digits, this is the sequence of numbers entered through the telephone by the participants and Host in order to join into an Audio conference call.

Playback - A digital replay of a conference call accessed and controlled through an access dial in number and passcode.

Presentation Mode - Also known as Listen Only mode this refers to a conference that is set with the participants only able to listen to the conference call.

Presenter - Also known as Host or Leader of a conference call, this is the person who is leading the conference call.

Question and Answer - A feature on a conference call or web conference that allows the leader to poll the participants and allow them to provide input on the conference call either verbally or through their computer responding to written questions.

Recording and Playback - The ability to record a conference call and play it back later by dialing an access number and putting in a passcode.

Reservationless - Reservationless means that no scheduling, reservation or advanced notice is required to conduct your conference call. Once you have a Dial-In access number and a passcode you can meet with participants at any time.

Roll Call - A feature on a conference call that allows the Host of the conference to playback the recorded names of the participants to determine who is on the call.

Scheduled Conference Call - A conference call that requires the Host of the conference to schedule the event in advance.

Self Mute - A feature that allows a participant on a conference call to mute their own line so that they can not be heard in the conference.

Speaker - Also known as Host or Leader this usually refers to the person leading the conference call.

Star Commands - The commands entered on the telephone by pressing the keys to access the features on the conference all. Features are usually access by hitting the * key followed by a sequence of numbers.

Talk Mode - The state of a conference call that allows participants to talk as well as listen.

Telecommunications - Communication over a distance by using a telephone.

Teleconference - Also known as conference call or audio conference it refers to a telephone call where 3 or more people are connected an able to talk to each other at the same time.

Toll Conference Call - An access number that participants use to connect to a conference call where they may incur long distance charges if they are not located local to the number.

Toll Free Conference Call - An access number that participants use to connect to a conference call where they do not incur any long distance charges. The cost of the access is paid for by the leader of the call.

Touch Tone - A dialing standard using DTMF tones produced by hitting the keypad on the telephone.

Unlocking Conference - A feature that allows the Host of the conference to permit users to continue to access the conference call.

Unmute - A feature on a conference call that allows participants to open their line so that they can be heard on the conference call.

URL - Stands for Universal Record Locator which is a unique identifier for a web address.

Voice on Entry - A feature that announces the participants’ name on the conference call when they first enter the conference.

Voting - Also known as Polling, this is a feature on a conference call that allows the Host to take a vote among their participants on questions they may ask. Typically, the conference call system will provide reporting on the results of the vote to the Host immediately after the completion of the vote.

Web Conference - Interactive real-time visual conference via the internet that supports the sharing of presentations and applications from the Host’s computer.

Webcast - A broadcast of sight and sound on the internet to participants. Generally not an interactive meeting.

Webinar - The use of web conferencing services to deliver a seminar type presentation to participants.

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