Posts Tagged ‘Web Conferencing Services’
Tuesday, February 2nd, 2010
I think that everyone is intimidated by new technology a little bit, but depending on the technology and the known benefits we will tolerate the learning curve. Web Conferencing is no different. Web conferencing has been around as a service for about 15 years now and even though its use is now pretty widespread, many people are still afraid to take the plunge. But if you try a web conference once you will see that it is just not that hard to do.
Basically, anyone who can use a PC can do a web conference. When the web conferencing services first came out there were downloads and PC settings to worry about just to get the web conference off the ground. Today, however, starting a web conference is just a few clicks away. Many of the services, including Zip Conferencing’s, do not require any download as they simply use the software that is already on your computer. And the web conferencing service is usually integrated with an audio conferencing service, like Zip Conferencing does. This makes it very simple to hold a remote meeting with a web conference and a audio conference call.
To conduct a web conference as the Moderator all you have to do is open a browser, log into your web conferencing account, start a meeting by clicking on a start button and then click on Share your Desktop. The participants on the web conference now see whatever is on your PC. So to do a web conference presentation you simply need to be able to pull up your PowerPoint presentation, spreadsheet or whatever is part of your presentation and the audience will see it while you speak to them on the conference call. It really is that easy.
A presentation that has visual elements is more impactful than just a conference call where you only listen to the presenter. And in some cases you may need to share materials where without a web conference the only way to hold the meeting would be via a face to face meeting. A web conference saves time, money and increases your productivity. And it is REALLY easy to do! So what are you waiting for? Try a web conference today!
www.zipconferencing.com
Tags: Audio Conferencing Service, Browser Log, Computer Conferencing, Conference Call, Conference Presentation, Face To Face, Learning Curve, Little Bit, New Technology, Participants, Plunge, Powerpoint Presentation, Share Materials, Spreadsheet, Start Button, Time Money, Visual Elements, Web Conference, Web Conferencing Service, Web Conferencing Services
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Tuesday, January 5th, 2010
I have been in the conference call service industry since 1995 and in that time I have seen a number of conference call service companies from the inside out. That is how I have been able to set out on my own and go about building the best conference call service company in the world.
When I first started to put ideas to paper on starting Zip Conferencing I began to put down all the ideas that have worked well for me over the years. Naturally I would like to have a successful business. But I also wanted to put into practice some of the ideas that may not be the most profitable ideas if you only look on the balance sheet, but provide a great amount of satisfaction for the customers. Because I believe if you satisfy your customers you will be successful. No one can sell your service better than a satisfied customer and it is always easier to retain a customer than gain a new one. Some of the features of Zip Conferencing are simply there to make the conference call service experience better for our customers.
- High Quality - You don’t have to worry about whether the call is going to work.
- Feature Rich - The features available for our conference call and web conferencing services are hard to beat.
- Self Service - I believe that customers would much rather service themselves, if you make it easy, than call into a call center, wait on hold, only to speak to an anonymous voice who may or may not do what you want them to do. And will probably not tell you what the options are in the first place. Zip Conferencing has an easy to use self service online account center that enables you to control just about every aspect of your account.
- Dedicated Support - Every Zip Conferencing customer gets a name of a representative they can contact for assistance. And out support is available 24/7 365 days a year.
- Low Cost - I want our services to be available to businesses of all sizes.
The combination of these conference call service features are a culmination of my years of experience and desire to satisfy customer wants and desires for a conference call service company. I think if you compare to other conference call service companies you will see that Zip Conferencing is built to be the best conference call service company in the world.
www.zipconferencing.com
Tags: 365 Days, Anonymous Voice, Balance Sheet, Call Center, Conference Call Service, High Quality, Options, Profitable Ideas, Satisfaction, Self Service, Service Experience, Service Features, Successful Business, Web Conferencing Services
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Monday, November 16th, 2009
I am sure there are several conference call service companies that offer a good conference call from a technical point of view. What I mean is that you can call into the conference call without too many problems and the conference call quality once connected is decent and so forth. But what happens if you need help? Is the conference call service company there for you when you need them to be?
At Zip Conferencing we pride ourselves on not just providing the highest quality audio conferencing and web conferencing services available, but we also want to make sure that your needs are taken care of as well. That is why we provide customer service 24 hours a day, 365 days a year. And, because we know that people like to communicate in different ways we have supplied many different ways to communicate with us. You can call us on the phone to speak to a representative or if you prefer, you can also chat with one of our representatives 24 hours a day as well. The representatives that are available by chat are the same representatives that answer the phones and are well schooled in all of services and features of Zip Conferencing. Or you can send us a Support Request Form via the web site to get an answer to your conference call question if you do not need an immediate answer.
In addition to the people behind the scenes at Zip Conferencing that are ready to assist you, you will find a helpful knowledge base of important conference call and web conferencing information. The information is organized between conference call FAQs, How Tos and Billing questions. You can even search the plentiful knowledge base or ask a question.
We believe that just providing a conference call is not enough. Standing behind the audio and web conferences that we provide with service is one of the important differentiators between us and other conference call service companies. And if you ever have a questions about your conference call service I am sure you will agree.
www.zipconferencing.com
Tags: 24 Hours, 365 Days, Audio Conferencing, Billing Questions, Conference Call Service, Customer Service, Differentiators, Help Service, Highest Quality, How Tos, Important Conference, Knowledge Base, Many Different Ways, People, Point Of View, Support Request, Web Conferences, Web Conferencing Services
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Thursday, August 13th, 2009
The mass adoption of web conferencing hasn’t really happened yet, but it is surely well along the adoption path lifecycle. Don’t get me wrong, web conferencing is growing like a weed and is today almost a $1B business in North America. But when you look at the sheer number of conference calls going on today and the number of them that contain a web conferencing element to them it is a drop in the bucket. What we ahve seen in the industry so far is the adoption of web conferencing for the killer applications and those users love it and use it extensively. That segment continues to grow as more and more people discover that they can conduct online seminars, sales presentations and training sessions remotely using web conferencing services. What hasn’t quite happened yet is the use of the web conferencing element on an everyday conference call. Conference call moderators don’t think “Maybe I should start a web conference with this conference call just in case we want to share something.”
This use of web conferencing as an integrated part of the conference call is the next step in getting web conferencing to be a part of the online meeting experience. The technology certainly is there. Web conferencing is easy to use and can actually enhance the conference call without even sharing any visuals. When you have a web conference up and with it an integrated audio conference call you can actually see the participants talking and know who is talking and as a moderator you can control the audio element of the call through online controls in the web conference. And the pricing is certainly there. Most web conferencing service providers today offer an unlimited seat package. That means there is no additional cost to having a web conference up during every conference call.
If you happen to have a web conference up during every conference call someone might share something they otherwise would not be able to since they can share the visual element that was missing before. Have you ever been in a meeting room that does not have a white board or flip chart for use? Most have them there because during any meeting it is sometimes much easier to explain something using visual cues than simply trying to talk through the issue. And the same hold true for the virtual meeting room on a conference call. If the capability exists to share something visually and participants are used to having those tools available, they will begin to use the tools more often. This will encourage more participation from the people attending the conference call and improve the communication in the meeting.
So, what are you waiting for? Try using web conferencing with every conference call and see if it doesn’t start a better conversation in your next meeting. www.zipconferencing.com
Tags: Conference Call, Drop In The Bucket, Element, Hasn, Killer Applications, Mass Adoption, Meeting Room, Online Meeting, Sales Presentations, Segment, Seminars, Service Providers, Sessions, Sheer Number, Visua, Visuals, Web Conference, Web Conferencing Service, Web Conferencing Services, Weed
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Wednesday, July 29th, 2009
It may be hard to imagine, but there are still a good amount of potential customers that don’t understand the basics of holding a conference call. We frequently get questions about how it works, how many people can you have on a call at once and what they need to do to host a conference call. So, it is no wonder that many people out here have not have not been on a web conference and in fact don’t even know what it means to hold a web conference. Today, I would like to talk about the general principles of web conferencing and what it means to hold a web conference.
When the industry first invented the web conference it struggled with what to call it. Is it an online meeting, a web conference, a webinar or just a conference call? Well, you will still hear it called a variety of things but a web conference has kind of stuck as a term to refer to any conference call that has a visual element you view over the internet. Web conferencing has also become somewhat standardized in the functions that you can perform on a web conference no matter what brand you choose to use. Basically, a web conference allows you to share what is on your computer with the participants on the conference call in addition to being able to speak to them. And, just like any in person presentation, the ability to share images during your web conference has a positive impact in engaging your audience and improving their retention of the materials.
The web conferencing services have gotten pretty sophisticated in their feature set, but most people are still just using about 10% - 20% of the software’s ability. This is not unlike any piece of “software” and you can still hold successful web conferences jus tusing the basics. In fact, I know many users that have always simply used the application sharing abilities of the web conference alone no matter what they are doing. This feature simply shows everyone what is on your computer screen as you see it. Since the concept is simple and the web conferencing service does this with a single button it is understandable why people have gravitated to using this function.
A couple of the other standard features available are the ability to share a whiteboard on your computer with your participants while on a web conference, and the other feature used by most people is the ability to share a Powerpoint presentation. Again, this functionality is familiar to anyone who does a presentation and once you start the web conference, showing your Powerpoint slides is as easy as doing it in person. It is no wonder that web conferencing is expected to grow dramatically over the next five years. www.zipconferencing.com
Tags: Audience, Computer Screen, Conference Call, Feature Set, General Principles, How Many People, Images Web, Internet Conferencing, Internet Web, Online Meeting, Participants, Presentation, Share Images, Visual Element, Web Conference, Web Conferences, Web Conferencing Services, Web Services, Webinar
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