Posts Tagged ‘Variety’

Customize your Conference Calls

Wednesday, January 11th, 2012

Conference calls are used by businesses in every industry because they are still the most convenient and cost effective way to meet with people across distances large and small.  And because of this conference calls are used by a variety of people.  And luckily, people are different and have different tastes in things so why not conference calls too?  You should not have to eat the same flavor of conferencing options as everyone else in the world and not even in the same company.  So Zip Conferencing has designed a system that allows every conference moderator to customize their calls with a variety of options.  Here are just some of the things you can control on your conference calls.

Entry/Exit Tones – The system will play a tone across the conference when a participant joins or exits a call.  You can control if the tone plays only when someone joins or only when someone exits are not at all.

Music on Hold – Many times people will want their participants to be able to talk to each other when they join the conference call even if the moderator of the call has not yet joined.  But if you would like you can make it so the participants listen to music on hold until the moderator joins the call.

Name Announce – Instead of just playing a tone when someone joins your conference call you can have the system record their names when they join the call and play it across the conference.  You can even conduct a roll call when you join the call as the moderator and have all of the names played.

Post Conference Report – Ever wonder how long your conference call was and how many participants were on it?  Our system allows you to receive a post conference report by email following your call that details the number of participants, the time they joined the call and even the number they dialed in from.

So why settle for the vanilla of conference calls when you can have any flavor you want?  Customize your conference calls today with Zip Conferencing.

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Conference Calls in the Courts

Monday, September 21st, 2009

In the past 14 plus years I have seen conference calls used in a variety of applications that I would not have thought of myself.  As people in different industries became familiar with conference calls and how they worked, they developed applications within their businesses themselves.  One of the applications that uses conference calls very effectively is in the court system. 

Many of you may have heard of or seen the application of video conferencing in the court system where a defendant is able to appear before a judge without the need to leave the jail and appear in person.  Well, it seems there is a place for conference calls as well.  Our company was approached by a court clerk about the possibility of using conference calls to allow attorneys, defendants and litigants to appear before a judge without the need to physically appear in the courtroom.  With the very crowded legal system it was thought that this would save valuable court time and offer advantages to the participants as well.  So, we designed a method of bringing people before the judge in an orderly fashion and it saved the judge the time and effort of getting in front of the participants.  Because, in many areas of the country a judge appears in several court rooms across a wide area because they do not have a dedicated judge for the court.  And many of the appearances are pre-trial non-evidentiary appearances that do not require an in person appearance.  Thus the court conference call was born.

This practice still exists today and is widely used in many parts of the country.  It has saved countless hours of time and energy for the courts, attorneys and their clients.  The way it works is a conference call is set up for the participants on the date and time of their appearance.  The attorneys and their clients dial into the conference call and the judge will go through the courts docket over the conference call just as if the participants were in the courtroom.  Everyone agrees to appear on the telephone a head of time and the conference call can be attended from anywhere.  The clients save money because the attorney does not take all day to go to the court to attend a minor proceeding that otherwise only takes a few minutes.

Sometimes the best conference call applications are the ones that the customers think up for themselves.

www.zipconferencing.com

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Conference Call Service Support

Monday, August 24th, 2009

No matter how self service our world becomes, everybody needs a little help now and then.  And Zip Conferencing’s conference call service is no different.  In fact, even though our conference call service has more ways to assist you than most conference call services, we also offer good old fashioned personal assistance too.  That’s right, you can actually talk to a human being if you need help with our conference call services.

Zip Conferencing’s conference call service offers a variety of ways to support your needs and answer your questions. 

  • Self service Knowledgebase full of FAQs, How Tos and User Guides
  • 24/7 customer service and conference call technical support
  • Dedicated Account Manager
  • Online Chat
  • Support Contact Form 

 Knowledgebase – The online Knowledgebase is stuffed with useful information.  There are three main sections that make up the conference call service Knowledgebase.  The FAQ section keeps track of the most frequently asked questions.  The How To section explains step by step how to perform all of the functions necessary to maintain your conference call service account and the Meeting Guides section offers helpful hints on using a conference call service.  You can visit the ZIp Conferencing Knowledgebase here http://www.zipconferencing.com/kb/

24/7 customer service and conference call technical support – In case you need assistance with any call or question and you prefer to speak to a representative you can call our toll free number any day, anytime.

Dedicated Account Manager – An Account Manager is assigned to your account and becomes familiar with the details of your account to ensure your satisfaction.

Online Chat – If you prefer Chat over the phone you can also chat with a representative 24/7

Support Contact Form – If you prefer to contact us via email there is an online Support Contact Form available.

We have provided so many ways to contact us because we understand that your conference call service provider should be there when you need them and be able to be contacted the way you want to contact them.  Conference call service support is one of the many things that many customers do not think about when choosing a conference call service providers, but it is certainly noticed when you need it.  Be sure to compare the conference call service support options when choosing a provider.  www.zipconferencing.com

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