Tuesday, March 2nd, 2010
Over the years the number of conference calls being held has exploded. It is not hard to imagine why since conference calling saves a company money and time. But can there be such a thing as too many conference calls?
Let’s face it. If you work for a company that has integrated conference calls into their culture then you have had those days. Days where you are jumping from one conference call to another with little break in between. Such is the nature of conference calling. You can simply sit at your desk and attend meeting after meeting without leaving your desk. A conference call saves you the travel time, even if it is down the hall to a conference room, so you can schedule an audio conference back to back with another audio conference and stay on schedule. One of the reasons companies have adopted conference calls is because they are increasing your productivity without you realizing it. You can attend more meetings in a day if they are via a conference call and you are saving any travel expenses as well. But for you the increase in productivity translates into more work. Not only can’t you get anything done while you are in a meeting whether it is a conference call or in person meeting, but inevitably you get more work to do while in the meeting as well.
So maybe conference calls are too convenient and too easy to use and too inexpensive because if you are on too many conference calls you can’t get anything done. So even though you have saved all this travel time you now are so loaded with work to do and no time to do it you are struggling and tomorrow there is another slate of conference calls to attend. Even as a conference call service provider I have to admit that you can have too many conference calls. But let’s face it. A conference call is easier to deal with than an in person meeting and after all you just need to say no. Time management is something everyone can improve on and using your time wisely is all about using all your time as effectively as possible. And without conference calls time spent travelling to meetings would be completely wasted. Conference calls are great, just try to tone it down a bit.
Tags: Company Money, Conference Call, Conference Call Service, Conference Call Service Provider, Conference Calling, Conference Calls, Culture, Desk, Face, Imagine, Little Break, Nature, Productivity, Slate, Time Management, Travel Expenses, Travel Time
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Tuesday, January 12th, 2010
Web conferencing has been adopted by sales organizations around the world as a way to do a presentation for a prospect from your desktop, greatly reducing travel expenses and increasing productivity. It is also widely recognized for its remote training abilities which allows participants to take a training class without the costly need to travel to a central location. But another application for web conferencing that is being used, but maybe not as widely known is for the support of customers and employees remotely to troubleshoot software on their desktops.
Since web conferencing allows participants to see each other’s computer screens regardless of the application that is running. It allows a technical support person to view the PC of a customer or employee which assists them in more easily diagnosing an issue. A remote participant does not need to try to describe the issue they are having because the technician will be able to see exactly what they are talking about on the web conference. And if the participant allows it, the technician can even take control of the remote user’s PC and fix the problem while the participant sits back and watches them do the work.
Needless to say, this application for web conferencing is a win-win for the company supporting the product and the customer, since the problem is fixed easily and quickly and any interpretation errors on exactly what the issue is are avoided because the technician is actually viewing the PC themselves. Like all of the conference call services, the web conferencing in this application saves any travel costs that may have been associated with the service and makes the technician that much more productive since they can handle many of these types of service calls using web conferencing instead of travelling to customer locations. In many cases, if you are selling your product across the country or around the world, travelling to customer locations to support your product is not even practical. Especially for a small business that is trying to support their product, web conferencing offers a way to provide their customers an excellent level of service without spending a lot of money. Supporting your customers using web conferencing just makes good business sense.
www.zipconferencing.com
Tags: Central Location, Computer Screens, Conference Call Services, Control, Control Remote, Customer Locations, Desktops, Increasing Productivity, Interpretation Errors, Participant, Participants, Presentation, Sales Organizations, Support Web, Technical Support Person, Travel Costs, Travel Expenses, Travelling, Web Conference, Web Conferencing
Posted in Web Conferencing | No Comments »
