I speak to many customers who come to Zip Conferencing after being “burned” by another Conference Call Service company. I guess it is a factor of the competitiveness of this business, but I can’t see how tricking your customers is going to help you in the long run. Here are a few ways you can be misled by a conference call service company.
- Access is not Toll Free – Many conference call companies including the Free Conference Call companies offer an attractive rate that may look good but actually have hidden charges. Any conference call service company that pushes a local or toll connection is making you pay long distance charges to connect to your conference calls. It doesn’t appear on your conference call bill but it will add to your bottom line cost for you and your participants.
- Long Term Contracts – Some conference call companies will make you sign a long term contract in order to get a good rate for the conference calls. If your business needs change or your conference call needs change you can find yourself paying a penalty to get out of a contract for services you no longer need.
- Hidden Charges – Make sure that all of the charges you will get for the service are spelled out ahead of time. Some conference call companies will fail to tell you about connection charges or set up charges that you did not expect when you signed up for the service.
- Per Moderator Charges – Some companies will charge you to add users to your account who can hold conference calls.
The bottom line is you need to ask lots of questions when you are investigating which conference call company to choose. Make sure your are doing an apples to apples comparison so that you can sort through all of the offers to determine who will provide the best conference call service at the best rates for your needs. Be sure to check out Zip Conferencing and you will find that the rates for the conference call services are straight forward. There are no set up fees, no contracts and you can cancel at any time.