Posts Tagged ‘Telecommunications Carriers’

The Conference Call Company makes a Difference

Wednesday, March 30th, 2011

Conference calls have gone the way of long distance with ever decreasing prices and a seemingly endless list of providers.  But there is a lot more to a conference call than you think and the right conference call company can make a big difference in the quality of the call and the features available that can greatly enhance your experience.  Zip Conferencing has taken great care in creating a network that can deliver the highest quality conference calls to its customers and built a platform that provides an extraordinary amount of features that make our conference call service easy to use but feature rich.  Here are a few of the things we have done to ensure that we are the best conference call company in the industry.

  • Reliable Network – Like the foundation of a building, a conference call company needs to build their business on a network that can support the traffic they generate and be able to avoid outages at all costs.  But not all conference call companies have taken all of the steps that Zip Conferencing has because a solid network can be expensive.  Zip Conferencing has multiple telecommunications carriers installed in cae one of the companies has an outage.  We only will accept companies that can provide a direct digital connection to their network so we can have the clearest connections possible.  Our equipment is powered by a back up battery and generator supported power grid to avoid any power outages.
  • State of the Art Equipment – Our conference call company uses the latest conference call equipment that is more reliable than older equipment.  It also offers features many conference call companies don’t have because their equipment is out of date.  We also have spare conference call equipment that is powered up and connected to the network available to take the place of any piece of equipment that experiences any issues.  Most conference call companies don’t do this because it is expensive.
  • Feature Rich Services – Our conference call company has built features that enable our customers and make it easier to do business with us.  As a customer of Zip Conferencing you have access to your account online that enables you to access your account and see usage, add/edit moderators and conferences and order additional services.  But we also give you the ability to customize your conference call experience by being able to control many aspects of the conference call.  For instance, you can decide whether a tone should play when a participant joins or exits the conference call.
  • Superior Customer Support – If there is one area many conference call companies will try to save money it is in the area of customer service.  Our conference call company still provides personal service to its customers 24/7 and you can even get support while on a conference call by hitting *0 on your telephone. 

A conference call is not just a telephone call and many times the conference calls your company does are some of the most important communications you will have.  So, shouldn’t you deal with a conference call company that takes their role in your business communications seriously?

Posted in Conference Call | Comments Off

Audio Conference Calls should be Reliable

Friday, January 7th, 2011

With Audio Conference Calls the one thing you should not have to think about is reliability. When you go to an in person meeting in a conference room you take it for granted that the lights in the conference room will work. A conference call should be no different. Audio conference calls have been around for a long time and at this point if the conference call service company has taken the proper precautions reliability should not be an issue. Here are some of the steps that Zip Conferencing has taken to ensure that our customers can quality and reliability with every conference call.

  • Direct Digital Connections to the Public Telecommunications Network – The Public Telecommunications Network is the main network that all of us use to complete phone calls.  Audio conference calls are no different than a regular phone call except our teleconferencing equipment is what you call into and makes it possible for multiple parties to speak together.  So the better the connection to the network the better audio conference calls will sound.  Zip Conferencing employs direct digital connections to ensure a high quality reliable connection.
  • Multiple Telecommunications Carriers – What happens to audio conference calls if the telecommunications carrier has an issue?  If there is a major outage on the carrier the ability to connect to the conference call will be compromised.  Zip Conferencing uses multiple telecommunication carriers in case one has a major outage we can reroute the traffic to another carrier so that you can get to your conference call.
  • Back Up Power Systems – Audio conference calls are dependent on the equipment that makes them possible and they need consistent power in order to operate.  Zip Conferencing has a battery and generator power back up system in place that provides for uninterrupted power in case of emergency.  The generator will continue to operate as long as is necessary making sure your conference calls are there when you need them.
  • Back Up Conference Call Equipment – Audio conference calls are conducted on a piece of equipment referred to as a conference call bridge.  It is basically a computer with thousands of connections for conference call participants.  And like any computer, despite regular maintenance they sometimes fail.  Zip Conferencing has constructed a network that includes back up live equipment so that if anything happens to a conference call bridge we can switch to a working piece of equipment without any loss in traffic.

If you are looking for a conference call service provider for your audio conference calls you should be looking for quality and reliability first.  If you select Zip Conferencing you will get quality, reliability and the most affordable rates anywhere.

Posted in Conference Calls | Comments Off

A Conference Call Service for Today

Wednesday, October 21st, 2009

If you were going to sit back and design a conference call service, what would it look like?  What features would it have?  Given all the options in the service and technology industries you could really put together a service that delivers high quality conference calls at a low cost and contained all the convenient attributes you have come to expect in a service company these days.  Well, that is just what we did when we designed the Zip Conferencing conference call service.  Here is a list of some of the things you should expect in a conference call service designed for today.

  • High Quality – Nothing but the latest conference call service equipment connected directly to the best telecommunications carriers.  The entire conference call service network designed with back up power and equipment to insure reliability.
  • Full Featured – All of the features you would expect to find in a conference call service like line muting, call recording and roll call.  And even some features you may not expect like the ability to record your conference call and download a copy.
  • Personalization – The ability to design your own personal web space for conference calls and have your own greeting for your conference calls.  You can even upload your logo and customize the colors of your web interface to match your company’s.
  • Account Access – The account access and convenience of an ATM with the ability to have control over all aspects of your account.  You can add Moderators and conferences and control conference call options like music on hold.
  • Personal Service – The ability to talk to a person 24/7 if you have any questions.  Our representatives are here to assist you whenever you have any questions about how to use the service.  Our technical representatives will assist you and your participants onto a conference call and can even assist you from within your conference call.
  • Flexible Pricing Plans – An easy to understand pricing plan that includes options for low and high volume users.  Our Pay-As-You-Go conference call service pricing plan has no recurring monthly charges so you only pay for what you use.
  • No Long Term Contracts – A service that keeps its customers because it delivers great service at a great price and not because customers have to sign long term contracts.

Zip Conferencing provides all this and more.  We are proud to have designed a conference call service that is designed for today’s market.  If you compare all of the features and services that Zip Conferencing provides I think you will agree that there is no better option in the market today for a conference call service.

www.zipconferencing.com

Posted in Conference Call Service | Comments Off