Posts Tagged ‘State Of The Art’

The Conference Call Company makes a Difference

Wednesday, March 30th, 2011

Conference calls have gone the way of long distance with ever decreasing prices and a seemingly endless list of providers.  But there is a lot more to a conference call than you think and the right conference call company can make a big difference in the quality of the call and the features available that can greatly enhance your experience.  Zip Conferencing has taken great care in creating a network that can deliver the highest quality conference calls to its customers and built a platform that provides an extraordinary amount of features that make our conference call service easy to use but feature rich.  Here are a few of the things we have done to ensure that we are the best conference call company in the industry.

  • Reliable Network – Like the foundation of a building, a conference call company needs to build their business on a network that can support the traffic they generate and be able to avoid outages at all costs.  But not all conference call companies have taken all of the steps that Zip Conferencing has because a solid network can be expensive.  Zip Conferencing has multiple telecommunications carriers installed in cae one of the companies has an outage.  We only will accept companies that can provide a direct digital connection to their network so we can have the clearest connections possible.  Our equipment is powered by a back up battery and generator supported power grid to avoid any power outages.
  • State of the Art Equipment – Our conference call company uses the latest conference call equipment that is more reliable than older equipment.  It also offers features many conference call companies don’t have because their equipment is out of date.  We also have spare conference call equipment that is powered up and connected to the network available to take the place of any piece of equipment that experiences any issues.  Most conference call companies don’t do this because it is expensive.
  • Feature Rich Services – Our conference call company has built features that enable our customers and make it easier to do business with us.  As a customer of Zip Conferencing you have access to your account online that enables you to access your account and see usage, add/edit moderators and conferences and order additional services.  But we also give you the ability to customize your conference call experience by being able to control many aspects of the conference call.  For instance, you can decide whether a tone should play when a participant joins or exits the conference call.
  • Superior Customer Support – If there is one area many conference call companies will try to save money it is in the area of customer service.  Our conference call company still provides personal service to its customers 24/7 and you can even get support while on a conference call by hitting *0 on your telephone. 

A conference call is not just a telephone call and many times the conference calls your company does are some of the most important communications you will have.  So, shouldn’t you deal with a conference call company that takes their role in your business communications seriously?

Posted in Conference Call | Comments Off

Conference Call Security

Wednesday, September 9th, 2009

Conference calls have done great things to improve corporate communications, productivity and expenses, but what about security?  Many customers are concerned that since you have an open conference call you are open to having an unwanted participant join the call.  Or maybe you had to let an employee go and you need to make sure they don’t enter your regular conference call that they have the participant information for.  Or maybe you are concerned about corporate spying.  Whatever your concern, I would like to address the different areas of conference call security and suggest ways to make sure your conference calls are secure.

First of all, the conference call equipment itself needs to be secure.  Zip Conferencing has taken steps to make sure that the network connected to our conference call equipment is dedicated to us and directly connected to our conference call equipment.  The equipment and network are located in state of the art data warehouses with top of the line security in place to prevent any tampering at the conference call equipment level.  Every conference call is protected by having a unique set of dial in numbers and pass codes that allow access to the conference calls.  So, the provider end of the equation has insured that the conference call is as secure as it can possibly be on the back end.

For the user, there are a number of practices and features you can use to make sure your conference call is equally secure on the front end.  FIrst, your conference call information security is up to you.  Make sure that you do not share the conference call information with anyone other than the intended participants on your conference call.  If you have personnel changes you should change your conference call information immediately.  With Zip Conferencing this is easily done with your online account manager.  If you are concerned about having permanent conference call information you can even do one time scheduled conference calls where the conference call information only works one time and then does not work again.

Once you have made sure that the conference call information is secure and you have joined the conference call, how do you know that the participants you invited are the only ones that can join the call.  FIrst, you can put music on hold so no one to speak to each other until the Host joins.  When you join the conference call you set the call to do a roll call to verify the participants.  Or you can view the call using an online interface to see the participants and their dial in numbers.  Once you have established that the participants that are on the conference call are correct, you can lock the conference call to prevent anyone else from joining the call.  This is easily accomplished by using the Host Controls from within the conference.  This will prevent anyone from dialing into the conference call or even an operator from joining the call.

So, you see, there are a number of ways to insure the security on a conference call.  It starts with a good conference calls ervice provider like ZIp Conferencing that has engineered a secure network and provides a full featured conference call service that provides these security options.

For more on conference call security options visit Zip Conferencing’s Knowledgebase http://www.zipconferencing.com/kb/Conference-Call-Host-Controls-31-Activate/Deactivate-Conference-Security-Code_132.html

www.zipconferencing.com

Posted in Conference Call | Comments Off