Posts Tagged ‘Security Conference’

Flexible Audio Conference Calling Services are Better

Friday, October 21st, 2011

There is a reason that everyone doesn’t drive the same car and audio conference calling services are no different.  Different people like different options, colors and equipment no matter what you are talking about.  So why do so many people put up with the same audio conference calling service options?  Even in the same company why would the President of the company want to have the same options for their audio conference calling services as everyone else in the company?  With Zip Conferencing we allow you to customize the options within your audio conference calling so it is just the way you like it.  Here are some of the audio conference calling options that you can control with Zip Conferencing.

  • Entry and Exit Tones – One of the main things people like to alter with our audio conference calling services are the entry and exit tones in the conference call.  With most conference call service providers you either get entry and exit tones, which are the tones that sound when participants enter and exit the conference call, or you do not.  With Zip Conferencing you decide if you want a tone to sound when a participant joins the conference call or when they exit.  You can also have their name announced when they enter the conference call.
  • Music on Hold – With our audio conference calling services you can allow participants to speak to each other before the Moderator or Host of the conference call joins or you can make it so the participants listen to music on hold until the Host joins the call. 
  • PIN number entry – For additional security with our audio conference calling services you can require participants to enter a PIN, Personal Identification Number, when they join the conference call.  This will also identify for you who has joined the call.
  • Record Name/Roll Call – As Host of the conference call you can require participants to record their name when they join the conference call.  As Host of the call you can then listen to a roll call of participants when you join the call or have their names announced when they enter and exit the conference call. 
  • End conference when Moderator exits – As a Host of our audio conference calling services you are also in control of when the conference call ends.  You can let the participants keep talking, enter a command on your phone to end the call or set the call up ahead of time to end when you exit the call.
  • Post Conference Report – As host of the conference call you can also get a post conference report that shows the detail of the call via email.  On the report you will see the participants, the number they dialed in from and the duration they were on the call as well as the total duration of the conference call.

In addition to the options listed here, as a Host, you also have commands you can access while on a conference call.  You can mute lines, control volume and even record the conference call by using touch tone commands on your telephone.  So why settle for whatever the conference call provider wants to give you when flexible conference calling services are so much better.

Posted in Audio Conference Calling | Comments Off

Conference Call Security

Wednesday, September 9th, 2009

Conference calls have done great things to improve corporate communications, productivity and expenses, but what about security?  Many customers are concerned that since you have an open conference call you are open to having an unwanted participant join the call.  Or maybe you had to let an employee go and you need to make sure they don’t enter your regular conference call that they have the participant information for.  Or maybe you are concerned about corporate spying.  Whatever your concern, I would like to address the different areas of conference call security and suggest ways to make sure your conference calls are secure.

First of all, the conference call equipment itself needs to be secure.  Zip Conferencing has taken steps to make sure that the network connected to our conference call equipment is dedicated to us and directly connected to our conference call equipment.  The equipment and network are located in state of the art data warehouses with top of the line security in place to prevent any tampering at the conference call equipment level.  Every conference call is protected by having a unique set of dial in numbers and pass codes that allow access to the conference calls.  So, the provider end of the equation has insured that the conference call is as secure as it can possibly be on the back end.

For the user, there are a number of practices and features you can use to make sure your conference call is equally secure on the front end.  FIrst, your conference call information security is up to you.  Make sure that you do not share the conference call information with anyone other than the intended participants on your conference call.  If you have personnel changes you should change your conference call information immediately.  With Zip Conferencing this is easily done with your online account manager.  If you are concerned about having permanent conference call information you can even do one time scheduled conference calls where the conference call information only works one time and then does not work again.

Once you have made sure that the conference call information is secure and you have joined the conference call, how do you know that the participants you invited are the only ones that can join the call.  FIrst, you can put music on hold so no one to speak to each other until the Host joins.  When you join the conference call you set the call to do a roll call to verify the participants.  Or you can view the call using an online interface to see the participants and their dial in numbers.  Once you have established that the participants that are on the conference call are correct, you can lock the conference call to prevent anyone else from joining the call.  This is easily accomplished by using the Host Controls from within the conference.  This will prevent anyone from dialing into the conference call or even an operator from joining the call.

So, you see, there are a number of ways to insure the security on a conference call.  It starts with a good conference calls ervice provider like ZIp Conferencing that has engineered a secure network and provides a full featured conference call service that provides these security options.

For more on conference call security options visit Zip Conferencing’s Knowledgebase http://www.zipconferencing.com/kb/Conference-Call-Host-Controls-31-Activate/Deactivate-Conference-Security-Code_132.html

www.zipconferencing.com

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