Posts Tagged ‘Pricing Options’

Conference Call Provider

Tuesday, April 6th, 2010

The simple definition of a  conference call provider is a company that owns and maintains conference call service equipment and provides access for its customers to the equipment for a fee.  But what are all of the responsibilities of a conference call provider?  Is simply providing access to the conference call equipment enough?

Conference calls have become an important piece of business services that is now used around the world to help people communicate.  A conference call provider plays a role in each of its customers’ businesses that it cannot ignore.  Vital communications are being done everyday via conference calls and the responsibility to provide a reliable, high quality conference call service cannot be taken lightly.  There are many different options for conference call equipment and the way the telecommunications network that is set up on the equipment.  The level of service provided its customers is as varied as the equipment and the pricing options available can be confusing as well.  When selecting a conference call provider you should consider the following points.

  • Conference Call Equipment – Is the equipment the latest equipment available?  Are there back up systems available in case of an outage?  How much capacity does the conference call provider have?
  • Service Availability – Does the conference call provider have personnel available 24/7 to assist you in case there is a question or issue?  Can you easily reach someone from within the conference call?
  • Features – Does the conference call provider have the features you expect?  Can you customize the way your conference call works?
  • Support – Does the conference call provider have adequate support documentation?  Do they offer personal service representatives?

A conference call provider should be considered your partner in your business and provide a service that you are proud of because the conference calls you hold for your business are a reflection on you.  You cannot afford to have an issue in the middle of an important business discussion.  The conference call service needs to be available and provide a clear reliable connection.  And if there is ever any kind of an issue you need to be able to get assistance easily from the provider.  So, taking a little time up front to investigate the provider will pay dividends for a long time to come.

Zip Conferencing provides reliable, high quality conference calls for less.  If you spend the time to compare Zip Conferencing to other conference call providers you will see that Zip Conferencing is hard to beat.  The latest conference call equipment, installed directly on carrier networks provide feature rich conference calls.  Dedicated 24/7 support insures that you will be supported regardless of your needs.

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Conference Call Service Pricing Options

Friday, August 14th, 2009

There certainly are a lot of choices out there for conference call service companies.  It seems like there are a dizzying number of choices, so I thought I would pull back the curtain and boil down what is really going on with the pricing options out there.  If you are thinking about choosing a conference call service company and you can’t tell what the difference is in the pricing you may want to read this article.

There are really just a few different flavors of conference call service pricing.

  • Toll Free or Toll per minute billing
  •  Flat Rate Billing
  • Monthly Subscription Plans

Toll Free or Toll per minute billing- The industry standard has always been the Toll Free or Toll per minute billing method.  The price per minute is calculated using a standard formula in the industry to determine conference call minutes.  Since a conference call is like having several long distance calls all going at the same time, the calculation of conference call minutes is on a per participant basis.  That means that the price per minute you pay is multiplied by the number of participants on the call.  And usually the minutes are calculated by the connection time of each participant.  That way if a participant on the conference call is only on the call for 5 minutes and the conference call lasted 60 minutes, you will only pay for 5 minutes for that participant.  So the formula goes like this, # of participants X # of minutes = total conference call minutes.  So this pricing method simply takes the total number of minutes you did and multiplies it times the rate per minute you pay.  This pricing method is good if you don’t know how much you will use a conference call service or if you only use the service infrequently.

A couple of things to be aware of with this method.  First, the access method Toll or Toll Free.  Although many conference call service companies will put out an attractive rate for conference calls on the internet, it many times is for a toll connection.  The problem here is that a toll connection has hidden costs for the participants as they will need to dial a long distance number to connect to the call.  The last thing you want if you are inviting guests to a meeting is have them incur any costs.  Second, is if the conference call service company rounds minutes on calls to a minimum such as 10 minutes per participant minimum on a call it can really add up and end up costing you a lot more. 

Flat Rate Billing – This method of pricing is based on you paying one set price and then you can do as many conference calls as you want monthly.  Typically this method has some restrictions that go along with it.  You will usually only be able to have a small number of participants on the call and you may have to pay a separate monthly subscription for each user in your company.  It also it usually for only toll access which again means that your participants will have to pay a long distance charge to get to your conference call.  In the end, these types of services can end up costing you more than the per minute billing method depending on how you use the service.  The economics for conference call service companies are no different.  We pay for long distance like everyone else, so no one is going to give it away.

Monthly Subscription Plans – This pricing method has become popular lately since you can obtain a pretty good discount if you use a conference call service regularly and you know how many minutes you typically do a month.  The pricing works just like your cell hone plan.  You subscribe to a certain number of minutes per month and pay a monthly fee for those minutes.  If you go over the minutes in the plan you will pay a charge for the minutes over the included minutes in the plan.  Rates as low as 2.5 cents per minutes are available from Zip Conferencing if you subscribe to one of these plans.  You did need to watch out for the small print in some of the offers  in the marketplace for these plans.  Some conference call service companies will set participant minimums, restrict the number of participants and make you buy a plan for each moderator.

I hope this helps explain some of the conference call service pricing options available.  www.zipconferencing.com

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