Posts Tagged ‘Passcode’

Conference Call Recordings can Save the Day

Monday, November 9th, 2009

Once you begin to use conference calls in your everyday business you quickly find that they are indispensable.  A conference call is able to bring people together who otherwise may be able to meet due to time or distance constraints.  And as you begin to rely more and more on a conference call for your meetings you will undoubtedly find yourself in a situation where someone is unable to attend your conference call and it is important that they hear the content of the meeting.  In a physical meeting you can usually only rely on someone to take good notes of the meeting to share with the participant who missed the meeting.  With a conference call you have another option.  You can record the conference call and allow the participant who missed the conference call the opportunity to listen to the actual meeting when they can.  With Zip Conferencing there are a couple of ways to provide the recording to the participants who did not attend the live conference call.

  • Digital Playback - First, you can record the conference call and then provide anyone who missed the conference call the ability to dial a toll free number and enter a passcode and listen to the meeting when their schedule permits.  The advantages of this method are that the participant can dial in from anywhere to listen to the call and control the pace of the recording.  You can fast forward, rewind or pause the recording using touch tone commands on the telephone.  The recording is available shortly after the completion of the conference call and multiple people can access the recording at the same time.
  • CD Copy - You can also order a copy of the conference call on a CD in several formats.  The CD is shipped to your location and you can decide who to distribute the CD to and when, controlling the dissemination of the content.
  • Transcription - You can also order a complete transcription of a conference call.  That way you have a full documentation of the conference call for missing participants or just to retain for your records.

So, if you find yourself in a situation where an important participant is going to miss your conference call there is no need to cancel the meeting.  You can simply record the conference call and allow them to hear the entire conference call after it is completed.  Now that is a clear advantage to holding a meeting in person!

www.zipconferencing.com

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Conference Call Service Reviews

Monday, September 28th, 2009

So, what makes for a good conference call service?  Is there a difference in conference call service providers?  What are the main things that you should make sure you get in a conference call service.

I have been in the conference call service business for over 14 years, so I know a lot about what goes on behind the scenes in a conference call service company.  But, for the average user, has no idea and so many of the conference call service providers look the same from the outside how would anyone know the difference?  Maybe I can shed some light on some of the main things to look for in a conference call service company so you know what to look for and what to watch out for when selecting a provider.

  • Services
  • Quality
  • Reliability
  • Support

Services

First, you should make sure that the conference call service provider you are looking at has the service to match your needs.  You will need to know how many conference calls per month your company does.  This is easily calculated by finding out what the average number of people on a conference call is and how long, in minutes that they are typically on the conference call.  If most calls have 4 - 5 people for about an hour you simply take the number of participants (4) times the number of minutes (60 for an hour) and you will see that you generate 240 minutes per conference call.  Then by taking the number of conference calls per week that you do you can determine the number of minutes per month.  If you do about 3 conference calls per week then 3 times 240 times 4 weeks in a month gives you 2,880 conference call minutes per month.

Now that you know how much conferencing you do you should confirm the features that the conference call service provider offers to make sure it is what you expect.  Most conference calls that you have probably used in the past are the type that is called reservationless.  You are assigned a toll free access number and a passcode to get into the conference call.  Unless you want your participants to have to pay long distance charges while they access your conference calls you should make sure that the access is toll free.

There are a number of other features that you may or may not need so you should make a list of the things you need in a conference call service and confirm that the provider you are looking at does offer them because not all conference call service providers offer the same services.  A few features to consider are recording of conference calls, transcription, host controls, online account access and volume control on the conference call.

Quality

Quality really comes down to one simple thing.  Does the conference call sound good?  The sound on a conference call is really based on two factors, the conference call equipment itself and the network that connects the conference call equipment to the telephone network itself.  Since there are many options for a conference call service provider to choose from here, your best indication of quality is the conference call itself.  Can you clearly hear the participants, etc.  Most conference call service companies will offer a free trial of some sort to hear the quality of the conference call.

Reliability

Reliability is a tough thing to measure when looking at a conference call service company.  But you can find out a little about their infrastructure to give you an idea of how reliable their network may prove to be.  Does the company have more than one piece of conference call equipment?  If there is a problem on the conference call equipment your conference call is on can they move your conference call to another piece of equipment?  What long distance network are they using?  A major provider like AT&T or Sprint will have a network that provides some redundancy in the event of a problem where a smaller provider may not. 

Support

And finally, support.  You may never need to lean on a conference call service provider’s support team, but if you do will they be there when you need them?  Does the conference call service company offer 24/7 support?  Do they assign a representative to your account to provide a contact in case you have questions or issues that need to be addressed?  What about online support?  Does the conference call service company offer online self help in the form of a searchable database, user guides and account access tools so that you can make changes to your conference calls yourself?

So, when you are reviewing conference call service companies, remember that price alone should not be the only thing you look at to determine which company is right for you.

www.zipconferencing.com

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Conference Call Access - Toll or Toll Free

Monday, August 31st, 2009

There are two basic ways to connect to a conference call, through a toll or toll free phone number.  Which one is best for you? 

Originally, the way you were connected to a conference call was to have the conference call operator call out to you and connect you to the conference call.  You didn’t have to worry about access numbers or codes, you simply waited for the call from the operator to come to you and connect you to the conference call.  These types of calls still exist, but they are generally expensive since an operator is involved in the process.  They are also not very convenient or even realistic in today’s environment when you could just as easily be joining the conference call from your cell phone while travelling.  So, when the reservationless type conference call was invented where you dial an access number and put in a passcode to connect to the conference call there were two main ways to connect, a toll free access number or a toll access number.  Ten years ago the cost of telecommunications was much higher and the cost of toll free access was much higher.  So, having an alternative made a lot of sense to some people.  Let’s examine both w2ays to connect to a conference call and see if having the local or toll connection still makes sense.

Toll or Local Access - A toll or local access number for a conference call is simply a number that is local to where the conference call equipment is located.  Since the conference call service company does not have to pay any long distance charges to get you connected to the equipment they can offer a lower rate to you.  Another advantage of this type of conference call access number is the fact that you access this number from anywhere in the world.  The disadvantage of this type of conference call access number is that you and your participants have to pay a toll charge to call this number.  Let’s say the conference call equipment is in Boston, MA and you are calling from California.  You will pay your long distance phone company a per minute charge to be connected tot he conference call quipment and the toll access charge to the conference call service company.  If you do not want you customer, prospect or employee to incur any charges for attending your conference call then you should not use this type of number.

Toll Free Access - A toll free access number for a conference call is an 800, 866 or 877 number that you would dial to connect to the conference call.  The conference call service company is typically going to charge a little more for this type of access because they are paying the long distance charges to connect you to the conference call.  The advantage on this type of number is that you or your participants do not have to pay any access charges to your long distance company to access the conference call.  This type of call is good if you do not want your participants to incur any hcarges to attend your conference call.

As prices for long distance have declined over the years there has become a smaller difference between the cost of local versus toll free access.  Today some companies, like Zip Conferencing, have rates so low that there is no difference between the cost of local and toll free access to the conference call.  And with rates less than 5 cents per minute it is hard to justify the reason to go with a local number since all of your participants will have to pay to get to your conference call.  The most convenient and now the lowest cost method to access a conference call these days is using a toll free access number.  www.zipconferencing.com

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Conference Calls on Vacation

Monday, August 10th, 2009

It’s summertime!  That means vacations, family, barbecues and for the fortunate people on the coasts, the beach.  And we all take time off during the summer to enjoy the weather that only comes around for a few months a year for most of us.  But that also doesn’t mean that work totally stops.  Many people own their own business or have a job where it is simply understood that 40 hours a week punching a clock is not enough.  Today the miracle of cell phones, blackberrys and conference calls can keep you in touch without the need to cancel your entire vacation.  A conference call, like many of these modern day conveniences allows you to stay in touch with your work or family wihtout having to be there physically.  And that can be a good thing!

Some people feel that wireless devices and conference calls are a leash they would rather do without, but without them what would you have to do.  It used to be that the hotel phone or even a pay phone and a calling card was the way people stayed in touch, but now a cell phone andyou can be on a conference call, conducting a business meeting without leaving your lounge chair.  The hotel, the mountains, the lake or the beach can now be the place you are when you attend a conference call.  Of course, you may want to keep yourself on mute so that the sound of the waves does not interrupt the conference call.  That is what I did just last week.  I had a week off planned and of course at the last minute an important meeting comes up and there is no way to avoid it.  Did I cancel my vacation?  No.  Did I stay home the day of the call?  No.  All I had to do was remember that I had a conference call, put the call in number and passcode on my Blackberry and I am all set. 

So, I don’t know about you, but I sure feel that is a lot more convenient than staying home or missing the meeting which in this case was not an option.  So, the next time you are going on vacation and an important meeting comes up, simply set up a confernece call and the interuption on your well deserved time off will be minimal.   www.zipconferencing.com

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