Posts Tagged ‘Moderators’

Why Zip Conferencing?

Wednesday, June 1st, 2011

There are a number of conference call service providers out there and all of them provide the same basic service. So what makes Zip Conferencing so special? Our Quality and Dependability are second to none but that is a difficult thing to experience until you have an issue with another provider you may think they are good in that department as well. So, here are some of the features you can experience that help separate Zip Conferencing from all the other conference call service providers.

Online Account Management – One of the main complaints I hear from prospective new customers with their existing conference call service providers is getting through to a customer service agent to make a minor change. Often times when the customer wants to make these changes it is off hours or the customer service department is busy. With Zip Conferencing you can access your account and make most changes with the click of a button. The online system is easy to use and available 24 hours a day. You can add as many moderators and conferences to your account as you like and you can even give the moderators access to their own portion of the system so they can make changes without having to bother you if you like.
Customizable Conference Calls – Zip Conferencing has Host Controls available from within the conference call that allow you to mute and unmute participants, control the volume and record the conference call. What we also allow you to do is customize the way the conference call works. For instance, you may like to have tones play when a participant joins a conference call but not when they exit. You can decide whether a tone plays on entry or exit or have the participant’s name announced. Or you can decide whether the participants can talk to each other without the moderator on the conference call.
Outlook Meeting Toolbar – Zip Conferencing has an Outlook Toolbar add on that integrates your conference call information with Outlook to make it easy to schedule a meeting with participants from within your Outlook Calendar. It stores your conference call information so you don’t need to remember it every time and even will start the meeting at the click of a button.
International Access – Zip Conferencing makes it easy for international participants to join your conference call. With access point around the globe your participants can join by dialing a local number in their country or by using a toll free number. With over 40 access points and toll free numbers in over 40 countries your participants are covered around the world.
Easy to Use Web Conferencing – Web Conferencing from most providers is complicated and requires you to speak through your PC in order to hold a meeting. Web Conferencing with Zip Conferencing is easy to use and fully integrated with our audio conferencing. You can control the audio portion of the call from within the application and easily share PowerPoint presentations or anything else on your desktop. You can even share your desktop video with your participants and our service will work with up to 125 participants.
Support – No provider will support you better than Zip Conferencing. As a customer you will have dedicated Account Manager who will oversee your account’s overall satisfaction. In addition, our customer service representatives are available 24/7 and can even join your conference call to assist you if necessary.

There really is a difference in which conference call service provider you choose. Why not use the company that gives you the most features for your money and the highest quality service available?

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Conference Call and Web Conferencing Free Trial

Thursday, May 26th, 2011

They say that nothing in life is free and I usually agree. But here at Zip Conferencing we truly let you try our conference calls and web conferencing for free. There is no better way to convince you about the quality, service and features we offer for our conference call service than to let you try it yourself. Let me explain how the free trials work and what is included.

Conference Call Free Trial – The conference call free trial provides of 60 minutes of conferencing free to people who sign up for our monthly minute plans. That way since you are making a commitment to use the service regularly you can first try it for free to make sure it suits your needs. When you sign up for the free trial you will have access to the full set of features and options as any regular customer of Zip Conferencing. You can log into your online account and explore the conference options, see how easy it is to add Moderators and conferences and explore the reporting options available online. Then you can conduct a conference call and test out the quality of the service and the see what Host controls are available during the conference call. If you are not completely satisfied with the service you can simply cancel your account and you will not be charged anything.

Web Conferencing Free Trial – The web conferencing free trial is available to all subscribers to the Zip Conferencing service and lets you use the web conferencing service for 30 days for free. When you sign up for the web conferencing free trial you will have access to all of the features we offer including desktop video, chat and application sharing. The web conferencing service is so easy to use you will be amazed at what you can do during a meeting. At the end of the 30 days if you are not completely satisfied you can simply cancel the service and you will not be charged.

Zip Conferencing lets you try our services for free and has no contracts because we are confident that if you try our services you will become a customer like the thousands of loyal customers who already enjoy all of the features, service and value that Zip Conferencing offers.

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A Conference Call Service for Today

Wednesday, October 21st, 2009

If you were going to sit back and design a conference call service, what would it look like? What features would it have? Given all the options in the service and technology industries you could really put together a service that delivers high quality conference calls at a low cost and contained all the convenient attributes you have come to expect in a service company these days. Well, that is just what we did when we designed the Zip Conferencing conference call service. Here is a list of some of the things you should expect in a conference call service designed for today.

High Quality – Nothing but the latest conference call service equipment connected directly to the best telecommunications carriers. The entire conference call service network designed with back up power and equipment to insure reliability.
Full Featured – All of the features you would expect to find in a conference call service like line muting, call recording and roll call. And even some features you may not expect like the ability to record your conference call and download a copy.
Personalization – The ability to design your own personal web space for conference calls and have your own greeting for your conference calls. You can even upload your logo and customize the colors of your web interface to match your company’s.
Account Access – The account access and convenience of an ATM with the ability to have control over all aspects of your account. You can add Moderators and conferences and control conference call options like music on hold.
Personal Service – The ability to talk to a person 24/7 if you have any questions. Our representatives are here to assist you whenever you have any questions about how to use the service. Our technical representatives will assist you and your participants onto a conference call and can even assist you from within your conference call.
Flexible Pricing Plans – An easy to understand pricing plan that includes options for low and high volume users. Our Pay-As-You-Go conference call service pricing plan has no recurring monthly charges so you only pay for what you use.
No Long Term Contracts – A service that keeps its customers because it delivers great service at a great price and not because customers have to sign long term contracts.

Zip Conferencing provides all this and more. We are proud to have designed a conference call service that is designed for today’s market. If you compare all of the features and services that Zip Conferencing provides I think you will agree that there is no better option in the market today for a conference call service.

www.zipconferencing.com

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Choosing a Conference Call Service Provider

Tuesday, July 28th, 2009

Choosing a conference call service company is a difficult task because it is not as simple as price. Many service options are different and comparing apples to apples is sometimes impossible. There are , however, some basic options that you should make sure you receive in a quote for services or you may be getting something you didn’t expect with your services, additional costs or missing features.

Questions You Should Consider

Are the rates they are quoting for toll free access?
Do they offer live support 24/7
Do they provide Moderator controls in the conference?
Do you have to sign a contract or long term commitment?
Do you have access to online reporting during the month?
Can you add Moderators or conferences to your account at no cost?
Do you have access to your account details online or do you have to call in to a service department to make changes?
Do they offer International toll free access?
Do they offer Web Conferencing?
Can you pay by Company Check?
Do they offer a Free Trial?

The Zip Conferencing Advantage

Zip Conferencing was designed by people who know how precious your time is and how important your conference calls are to your business. Providing high quality, reliable conference calls with easy to use features is what we do.

Rates as low as 2.5¢ per minute
Pay-As-You-Go or Choose a low cost Monthly Minute Plan starting at $19.99
No Contracts
Toll free access
Live Service and Support available 24/7
Online Account Management that puts you in control
Online Reporting to provide call detail
Online Knowledgebase to assist you
Rates that start low and go down as your business grows
Free Trial

www.zipconferencing.com

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Conference Call Account Management

Monday, July 13th, 2009

So, you need to add a new user to your account. Typically, that means you would call your conference call service company and wait in line in the customer service queue and get them to add a new user to your account. Inevitably they will enter the wrong information, mispell the name and forget to mention all of the options available to you for the user and their conferences. Wouldn’t it be easier if you could just add your own confernece call moderators and select the conference call options that suit you yourself? Well, with Zip Conferencing you can do just that.

I don’t know about you but one of the great things I find about the internet is the ability to serve yourself. I find that if the web site is easy to understand I can service my own needs in much less time than it would take me to explain it to someone else. I don’t have to wait for a customer service agent and I have a clear idea of what I can and cannot do in my account. When we went about designing Zip Conferencing, this concept of self service was central to our ideas. Not because it eliminates the need for service agents and support. We still offer 24/7 customer service. But simply because it offers our customers an easier way to do business with us. And I know that if we can make it easier to do business with us our customers will appreciate it. The fact that our services cost less than most others is simply the icing on the cake.

When you sign up for our services you get a Client ID and a Web Password. These conference call account credentials allow you to l0g into your online account management space called the conferencing hub. This Hub allows you to schedule conference calls and web conferences, see your usage for completed conference calls, add users and conferences and manage conference call options. You can even customize your conferencing Hub with your logo and company color scheme. That way, when your participants join your web conferences it looks like your own interface.

Aside from the basic functionality of managing your account, I think one of the coolest things you can do is manage your conference call options. Starting with the way people enter your conference, you can control whether a tone is played when participants enter your conference call or not, whether they must record their name to be played into the conference or whether you like no tones or notifications whatsoever. Do you care whether your participants carry on the conversation when you leave the conference? Or whether they listen to music before the conference starts? Maybe you want an extra layer of security in your conference? All of these options and more are available to be customized by you when you sign up. The interface is intuitive and powerful. I think you will agree, it is much easier and more convenient to do it yourself. Enjoy.

www.zipconferencing.com

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Conference Call Etiquette

Monday, June 22nd, 2009

We have all been on a conference call where someone does something to either disrupt the call, embarass themselves or both. I am going to point out things that will help make the difference on your conference call between a success and a failure whether you are hosting the call or jsut a participant.

As the Host or Moderator of conference calls

Give participants plenty of notice about the scheduled time of the conference call. Even if you are the boss and can make them attend at a moment’s notice, if the participants are harried or have to reschedule to make the call they will be distracted during the conference call.
Send out an agenda with the conference call meeting invitation. I know that this is not done in many cases but having your audience prepared for the call allows particpants to be ready for the discussion. Even if it is not a formal agenda a simple listing of topics to be discussed on the conference call really helps.
Start your conference calls on time. Even if a participant is late if you become known as someone who starts on time your participants will learn to be oon time as well.
Take a roll call at the beginning of the conference call so that everyone knows who is in attendance. This will get everyone participating right away and make people more comfortable.
Even though everyone takes the technology for granted, try to not use a cell phone if you are hosting the conference call. It is one thing for a participant to be on a cell phone, they can mute their line if they have to, but the Host needs to control the meeting and have a clear, consistent connection.
Put yourself in a quiet environment. Background noise can be a real nuisance on a conference call.
Treat it like a meeting. Take notes, assign tasks, etc. Where most people struggle on a conference call is being aimless in the way the meeting is conducted.

Good practices for Moderators and Participants

Introduce yourself when you speak every time. Many times the participants have a hard time determining who is speaking.
Learn to use the mute button. Especially if you have to join the confernece call via cell phone you should use the mute button whenever possible. Any noise you produce or background noise will be on the entire conference call.
If you are using a speakerphone and own a PDA like a BlackBerry, make sure the PDA/BlackBerry is nowhere near the Speakerphone. The transmission and reception of messagtes into the device will make noise across the conference call.
Don’t ever put your phone on hold while on a conference call. Any hold music or messages will play across the entire conference call the entire time you have your phone on hold.
Just like an in person meeting take care of any bathroom needs prior and after the conference call. No matter how familiar you are with your mute button, inevitably everyone will hear the flush.

Finally you are ready to close the conference call. Thank your participants for their time. Whether an in person meeting or a conference call, people’s time is valuable and should be recognized. Participants will be more willing to give you their time again.

www.zipconferencing.com

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Zip Conference Call Blog

Posts Tagged ‘Moderators’

A Conference Call Service for Today

Choosing a Conference Call Service Provider

Conference Call Account Management

Conference Call Etiquette

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