Posts Tagged ‘Increasing Productivity’

Web Conferencing for Remote Support

Tuesday, January 12th, 2010

Web conferencing has been adopted by sales organizations around the world as a way to do a presentation for a prospect from your desktop,  greatly reducing travel expenses and increasing productivity.  It is also widely recognized for its remote training abilities which allows participants to take a training class without the costly need to travel to a central location.  But another application for web conferencing that is being used, but maybe not as widely known is for the support of customers and employees remotely to troubleshoot software on their desktops.

Since web conferencing allows participants to see each other’s computer screens regardless of the application that is running.  It allows a technical support person to view the PC of a customer or employee which assists them in more easily diagnosing an issue.  A remote participant does not need to try to describe the issue they are having because the technician will be able to see exactly what they are talking about on the web conference.  And if the participant allows it, the technician can even take control of the remote user’s PC and fix the problem while the participant sits back and watches them do the work.

Needless to say, this application for web conferencing is a win-win for the company supporting the product and the customer, since the problem is fixed easily and quickly and any interpretation errors on exactly what the issue is are avoided because the technician is actually viewing the PC themselves.  Like all of the conference call services, the web conferencing in this application saves any travel costs that may have been associated with the service and makes the technician that much more productive since they can handle many of these types of service calls using web conferencing instead of travelling to customer locations.  In many cases, if you are selling your product across the country or around the world, travelling to customer locations to support your product is not even practical.  Especially for a small business that is trying to support their product, web conferencing offers a way to provide their customers an excellent level of service without spending a lot of money.  Supporting your customers using web conferencing just makes good business sense.

www.zipconferencing.com

Posted in Web Conferencing | Comments Off

Conference Calls help you Go Green

Friday, October 30th, 2009

I have addressed the money saving opportunities a number of times on this blog, but another great benefit that conference calls provide is the environmental benefits.  Yes, conference calls can help you go green!

Conference calls do offer a number of benefits to it users in saving money and increasing productivity.  Conference calls also give its users the ability to conduct their meetings without travel which is where the opportunity to help save the environment comes in.  I am not aware of any study that has come up with but if you just use the numbers we know you come up with some staggering statistics.  In 2009 it is estimated that there will be about 50 Billion minutes of audio conferencing alone done in just the US.  If you use an average conference call of 5 people for 45 minutes you get approximately 225,000,000 conference calls being held with an average of 5 people.  If the 5 participants in these conference calls only had to travel an average of five miles to get together face to face they would have to travel a total of 5.5 billion miles.  And if you use an average of 18 miles per gallon of fuel you will see that they used a total of 300 million gallons of gasoline to travel to these meetings.  That is the total amount of gasoline the US burns in a single day.

And I think if you think about the calculation you quickly realize that I used some pretty soft numbers, like the 5 miles average travel distance.  I would bet that it is closer to 100 miles or more considering that people are doing conference calls on a global basis and most people would not even be able to drive to a meeting that has been replaced by a conference call.  If you include flights and taxis and rental cars that would be involved in all these meetings I would not be surprised to hear that replacing 225 million conference calls with in-person meetings would save over a billion gallons of gasoline.

So, as you can see, using conference calls instead of doing in-person meetings doesn’t just save you money and time, but it also helps save the environment.

www.zipconferencing.com

Posted in Conference Calls | Comments Off

Conference Calls for Personal Use

Friday, July 31st, 2009

One of the great things that has happened since conference calls have become more available and affordable is their use for things other than for business.  Sure, conference calls provide lots of benefits to businesses in saving travel costs and increasing productivity but more and more people are discovering that conference calls can be a great help to people in their personal lives too.

Ever need to talk to your extended family about a family situation and made endless calls to individuals and after you talk to someone they usually have input that you now need to relate to the people you have already spoken to and on and on it goes.  Since people have been exposed to conference calls at work they are now applying the same benefits of a conference call service to their personal lives.  There are many applications that are perfect for using a conference call. 

Personal Conference Call Applications

  • Planning an Event
  • Family Emergency
  • Holiday Greetings
  • Special Occasions

Ever have to plan a family reunion or a wedding?  The logistics can be daunting, especially if the family is all over the country.  A conference call can bring everyone together and get the details of planning a family event that much easier.  A family emergency can be stressful enough without having to make a lot of individual calls and explaining the situation over and over.  Sharing the news all at once on a conference call will save you time and stress.  Holidays can be tough on the members of the family that can’t make it in person but you can share the moment with the extended family via phone on a conference call.  It also works well with any special occasion where all members of your family and friends can’t be there in person.  Having everyone being able to talk together is the next best thing to being there.

Conference calls for personal use can help keep your extended family and friends connected and a conference call service is easy to use and affordable.  www.zipconferencing.com

Posted in Conference Calls | Comments Off