Posts Tagged ‘Email’

Audio Conferencing can Save a Road Trip

Thursday, January 26th, 2012

Audio Conferencing is one of those things that I wonder what we did without it.  And not just because I am in the business.  Conference calls are so wide spread that I just can’t imagine life without them.  Especially if you are a road warrior or even just someone who finds themselves out of the office on a regular basis.  After all let’s face it there is a lot of down time when you are on the road and there is no reason you can’t remain productive.  Because audio conferencing can really save a road trip.  There are any number of ways that conferencing can save the day on the road.

  • Attend Regular Meetings – When you are out of the office there is no need to miss the regular meetings that keep you in touch.  Simply get an audio conference set up and hold the meeting from the road.
  • Impromptu Meetings – You get the email and need to pull a group together but you are hundreds of miles away.  No problem, just use audio conferencing to pull together the people you need to discuss whatever situation is thrown at you.
  • Handle Emergencies – Every business gets hit with an emergency from time to time and customers know that as well.  It is how you handle the emergencies that will distinguish you.  Pulling together the people necessary to deal with the emergency and making sure everyone is on the same page will do a lot to contain any issues the emergency will uncover.  Audio conferencing allows you to pull together the emergency team in a moments notice no matter where you are at the time.
  • Personal Use – Yes, personal use.  I bet you have not used a conference call for your personal use before but for all the same reasons it can really help.  If there is a personal emergency or even if you just want to congratulate a son or daughter on a big accomplishment why not get everyone on the phone at the same time?

So the next time you are getting ready to go on the road and you are packing make sure you bring along audio conferencing.  You never know when you might need it and it can really save your road trip.

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Customize your Conference Calls

Wednesday, January 11th, 2012

Conference calls are used by businesses in every industry because they are still the most convenient and cost effective way to meet with people across distances large and small.  And because of this conference calls are used by a variety of people.  And luckily, people are different and have different tastes in things so why not conference calls too?  You should not have to eat the same flavor of conferencing options as everyone else in the world and not even in the same company.  So Zip Conferencing has designed a system that allows every conference moderator to customize their calls with a variety of options.  Here are just some of the things you can control on your conference calls.

Entry/Exit Tones – The system will play a tone across the conference when a participant joins or exits a call.  You can control if the tone plays only when someone joins or only when someone exits are not at all.

Music on Hold – Many times people will want their participants to be able to talk to each other when they join the conference call even if the moderator of the call has not yet joined.  But if you would like you can make it so the participants listen to music on hold until the moderator joins the call.

Name Announce – Instead of just playing a tone when someone joins your conference call you can have the system record their names when they join the call and play it across the conference.  You can even conduct a roll call when you join the call as the moderator and have all of the names played.

Post Conference Report – Ever wonder how long your conference call was and how many participants were on it?  Our system allows you to receive a post conference report by email following your call that details the number of participants, the time they joined the call and even the number they dialed in from.

So why settle for the vanilla of conference calls when you can have any flavor you want?  Customize your conference calls today with Zip Conferencing.

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Conference Call Service Support

Monday, August 24th, 2009

No matter how self service our world becomes, everybody needs a little help now and then.  And Zip Conferencing’s conference call service is no different.  In fact, even though our conference call service has more ways to assist you than most conference call services, we also offer good old fashioned personal assistance too.  That’s right, you can actually talk to a human being if you need help with our conference call services.

Zip Conferencing’s conference call service offers a variety of ways to support your needs and answer your questions. 

  • Self service Knowledgebase full of FAQs, How Tos and User Guides
  • 24/7 customer service and conference call technical support
  • Dedicated Account Manager
  • Online Chat
  • Support Contact Form 

 Knowledgebase – The online Knowledgebase is stuffed with useful information.  There are three main sections that make up the conference call service Knowledgebase.  The FAQ section keeps track of the most frequently asked questions.  The How To section explains step by step how to perform all of the functions necessary to maintain your conference call service account and the Meeting Guides section offers helpful hints on using a conference call service.  You can visit the ZIp Conferencing Knowledgebase here http://www.zipconferencing.com/kb/

24/7 customer service and conference call technical support – In case you need assistance with any call or question and you prefer to speak to a representative you can call our toll free number any day, anytime.

Dedicated Account Manager – An Account Manager is assigned to your account and becomes familiar with the details of your account to ensure your satisfaction.

Online Chat – If you prefer Chat over the phone you can also chat with a representative 24/7

Support Contact Form – If you prefer to contact us via email there is an online Support Contact Form available.

We have provided so many ways to contact us because we understand that your conference call service provider should be there when you need them and be able to be contacted the way you want to contact them.  Conference call service support is one of the many things that many customers do not think about when choosing a conference call service providers, but it is certainly noticed when you need it.  Be sure to compare the conference call service support options when choosing a provider.  www.zipconferencing.com

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Conference Calls in Today’s Busy World

Wednesday, August 19th, 2009

I sat down to write about how conference calls help manage your way around the crazy busy world we live in and guess what?  I got interrupted, had to handle multiple emergencies and yes, attend several conference calls.  So, it is certainly not a cure for the crazy busy lifestyle I am so familiar with but it certainly helps.  Conference calls simply provide a way to get more done in the same amount of time.  If I couldn’t attend those conference calls, I would have had to get in my car and drive, along with all the other participants to the office and find an open conference room, and have our discussion there.  That is bad enough that I have to spend the time commuting and the expense to get there, but then I would be in a location where I am limited in what I can do.  In my case I would have encountered the other emergency that happened to come up and I would have had to get back in my car and travel back to my home office again.  Again wasting time travelling, etc.

So, instead opf taking up all this time traveling I was able to jump on a conference call from wherever I am at the time, thanks to cell phones, take part in a productive meeting, simply hang up my phone and immediately return to the task I was on before the meeting, deal with the emergency, etc.  And I think that while we take many of these modern day marvels fro granted, the conference call is as important to helping us manage our busy lives as many of the other conveniences we now take for granted.  Cell phones are great but you can’t meet with ten people at the same time without the conference call.  The ability to carry around your email box on a handheld device is super, but after you get an email saying that you need to meet on a particular topic it would do you no good if you had to drop everything and come back to the office to meet instead of just jumping on a conference call. 

Maybe you appreciate the conveniences that help you manage your busy world, maybe you feel like you can’t escape from them, but one thing is for certain, conference calls help us manage today’s busy world.  www.zipconferencing.com

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