Posts Tagged ‘Choices’

Conference Call Pricing Made Easy

Monday, November 8th, 2010

For something like conference calls you would not think that you could have so many way to price the service. Conference call pricing does not need to be so mysterious. There are just a few things to keep in mind when shopping for conference calls so you can be sure you are looking at an apples to apples comparison of conference call pricing.

  • Toll vs. Toll Free – The first thing to verify is whether the conference call pricing you are looking at is for toll or toll free access.  Toll access means that you and your participants have to dial a local number somewhere in the country to connect to the conference call.  You and your participants will be charged by your long distance phone company for calling that number the entire time you are on the conference call.  Depending on what kind of rate plan you may have this can be substantially more than getting a toll free plan.  These hidden charges can be costly and embarrassing.  Do you want your customer to get a bill to join your conference call?  All of the rates quoted for Zip Conferencing are for toll free access.  No hidden charges.
  • Number of Participants – One of the ways that some conference call service companies reduce their conference call pricing is by reducing the number of participants that can join a conference call at any one time.  And you may not need 300 participants at a time like Zip Conferencing offers.  But the reason that other companies limit the number of participants is that they have limited capacity and they are trying to get by with less equipment.  The real problem here is whether any capacity will be available when you need it.  Zip Conferencing maintains an abundance of capacity and is constantly adding to insure the capacity will be there when you need it.
  • Billing – Companies that offer discounts in conference call pricing will limit the choices you have for invoicing as well.  Many of these providers will require you to sign a long term contract or buy a prepaid amount of minutes.  Most will not offer corporate billing where you can pay by company check.  Zip Conferencing has no contracts and also has a pay by company check option for corporate accounts.
  • Features – One if the biggest places where conference call service providers will cut corners is with features.  Conference call pricing with these companies is low but you can’t record the conference call or access many of the features you may be used to.  With Zip Conferencing you can customize your conference call and access a myriad of features just like premium priced conference call services.
  • Customer Service – And of course, if you need customer service with many of the companies with low conference call pricing, you may be out of luck.  With Zip Conferencing we offer customer service 24/7 including operator assistance during the conference call itself.

So if you are looking for good honest conference call pricing made easy try Zip Conferencing.  You will not be disappointed in the quality, reliability or service you receive.

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Conference Call Service Pricing Options

Friday, August 14th, 2009

There certainly are a lot of choices out there for conference call service companies.  It seems like there are a dizzying number of choices, so I thought I would pull back the curtain and boil down what is really going on with the pricing options out there.  If you are thinking about choosing a conference call service company and you can’t tell what the difference is in the pricing you may want to read this article.

There are really just a few different flavors of conference call service pricing.

  • Toll Free or Toll per minute billing
  •  Flat Rate Billing
  • Monthly Subscription Plans

Toll Free or Toll per minute billing- The industry standard has always been the Toll Free or Toll per minute billing method.  The price per minute is calculated using a standard formula in the industry to determine conference call minutes.  Since a conference call is like having several long distance calls all going at the same time, the calculation of conference call minutes is on a per participant basis.  That means that the price per minute you pay is multiplied by the number of participants on the call.  And usually the minutes are calculated by the connection time of each participant.  That way if a participant on the conference call is only on the call for 5 minutes and the conference call lasted 60 minutes, you will only pay for 5 minutes for that participant.  So the formula goes like this, # of participants X # of minutes = total conference call minutes.  So this pricing method simply takes the total number of minutes you did and multiplies it times the rate per minute you pay.  This pricing method is good if you don’t know how much you will use a conference call service or if you only use the service infrequently.

A couple of things to be aware of with this method.  First, the access method Toll or Toll Free.  Although many conference call service companies will put out an attractive rate for conference calls on the internet, it many times is for a toll connection.  The problem here is that a toll connection has hidden costs for the participants as they will need to dial a long distance number to connect to the call.  The last thing you want if you are inviting guests to a meeting is have them incur any costs.  Second, is if the conference call service company rounds minutes on calls to a minimum such as 10 minutes per participant minimum on a call it can really add up and end up costing you a lot more. 

Flat Rate Billing – This method of pricing is based on you paying one set price and then you can do as many conference calls as you want monthly.  Typically this method has some restrictions that go along with it.  You will usually only be able to have a small number of participants on the call and you may have to pay a separate monthly subscription for each user in your company.  It also it usually for only toll access which again means that your participants will have to pay a long distance charge to get to your conference call.  In the end, these types of services can end up costing you more than the per minute billing method depending on how you use the service.  The economics for conference call service companies are no different.  We pay for long distance like everyone else, so no one is going to give it away.

Monthly Subscription Plans – This pricing method has become popular lately since you can obtain a pretty good discount if you use a conference call service regularly and you know how many minutes you typically do a month.  The pricing works just like your cell hone plan.  You subscribe to a certain number of minutes per month and pay a monthly fee for those minutes.  If you go over the minutes in the plan you will pay a charge for the minutes over the included minutes in the plan.  Rates as low as 2.5 cents per minutes are available from Zip Conferencing if you subscribe to one of these plans.  You did need to watch out for the small print in some of the offers  in the marketplace for these plans.  Some conference call service companies will set participant minimums, restrict the number of participants and make you buy a plan for each moderator.

I hope this helps explain some of the conference call service pricing options available.  www.zipconferencing.com

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