Posts Tagged ‘Central Location’

Web Conferencing for Remote Support

Tuesday, January 12th, 2010

Web conferencing has been adopted by sales organizations around the world as a way to do a presentation for a prospect from your desktop,  greatly reducing travel expenses and increasing productivity.  It is also widely recognized for its remote training abilities which allows participants to take a training class without the costly need to travel to a central location.  But another application for web conferencing that is being used, but maybe not as widely known is for the support of customers and employees remotely to troubleshoot software on their desktops.

Since web conferencing allows participants to see each other’s computer screens regardless of the application that is running.  It allows a technical support person to view the PC of a customer or employee which assists them in more easily diagnosing an issue.  A remote participant does not need to try to describe the issue they are having because the technician will be able to see exactly what they are talking about on the web conference.  And if the participant allows it, the technician can even take control of the remote user’s PC and fix the problem while the participant sits back and watches them do the work.

Needless to say, this application for web conferencing is a win-win for the company supporting the product and the customer, since the problem is fixed easily and quickly and any interpretation errors on exactly what the issue is are avoided because the technician is actually viewing the PC themselves.  Like all of the conference call services, the web conferencing in this application saves any travel costs that may have been associated with the service and makes the technician that much more productive since they can handle many of these types of service calls using web conferencing instead of travelling to customer locations.  In many cases, if you are selling your product across the country or around the world, travelling to customer locations to support your product is not even practical.  Especially for a small business that is trying to support their product, web conferencing offers a way to provide their customers an excellent level of service without spending a lot of money.  Supporting your customers using web conferencing just makes good business sense.

www.zipconferencing.com

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Conference Calls for Non-Profits

Thursday, September 24th, 2009

In this blog I have spoken a lot about how businesses benefit from using conference calls to reduce their expenses and increase their profitability.  Well, the benefits of conference calls is not exclusive to companies that make a profit, non-profit entities can benefit as well from the use of conference calls.

The inherent nature of a non-profit is that they are supposed to be trying to leave the bulk of their money for the use of the charity, whatever that is, but they still have activites that need to be performed to keep the non-profit going.  One of the thise activities is soliciting donations and conference calls work well when you are trying to get a group together to get donations.  Many of the non-profits have found that soliciting donations in a group setting is more effective than doing it one on one.  There is a herd mentality when someone provides a donation and others are present.  The other participants do not want ot be out done and are more willing to contribute.  A conference call allows a non-profit to perform this type of activity without the need for an in person meeting.  And just like a for profit company, they save time and money by performing it on a conference call.  And the participants benefit as well since they do not have to leave their home or office to participate on a conference call.

Another activity that would be very costly for a non-profit without the help of conference calls is the regular board meetings that need to tak place to run their charity.  Usually there is a benefactor and a board of trustees that needs to meet on a regular basis to help runa non-profit organization and many times they are spread around the country.  Without the help of a conference call the participants would need to travel to a central location and incur the high cost of travel and so forth to attend the meeting.  Not only is it more expensive, but many of the members would not be able to attend without the conference call.

And, in many cases the actual activities of the non-profit itself are assisted by the use of a conference call.  Depending on what the charity provides, the use of conference calls allows them to perform their charity without the need to physically be present where they are doing their work.  Sometimes this means they can assist more people across a wider geographic area because they can do it remotely.  It also means they can perform more work because they are not incurring the high cost of travel, even within their local area to perform some of their activities.

So, don’t think that conference calls only help the bottom line of a for profit company, they help non-profits as well.

www.zipconferencing.com

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Conference Calls for Human Resources

Wednesday, September 16th, 2009

Clearly, one of the main missions for Human Resources departments is to clearly and concisely communicate with the employees in a company.  And with the employees in a company becoming more and more spread out how does the Human Resources department continue to handle effective communications with these remote employees.  Why through conference calls of course!

Conference calls enable the Human Resources department to do their job effectively without the need for extensive travel to remote employee locations.  All of the necessary regulations can be satisfied by holding conference calls and providing information to the employees separately.  Or you can hold a web conference and go through the information live with the employees.  The need for signatures on any documents acknowledging receipt of the information can be accomplished through the mail.  And all while the Human Resources personnel sit at their desk.

What about a new employee, especially one who is working remote?  The Human Resources personnel can use conference calls to introduce multiple new employees to company policies and benefits.  By doing several new employees at the same time the Human Resources department saves time and makes sure that all employees are getting the same materials at the same time.  Questions that the new employees have can be shared which helps avoid answering the same question multiple times if handled on a separate phone call instead of a conference call.

And there is no more effective way to conduct training than using conference calls or a web conference.  Many companies do not have the room necessary to pull employees into a central location and train them even if the cost to do so is not a barrier.  Using conference calls for training allows you to share the same information across the employee base in a fast, efficient and affordable manner.  Using a web conference combined with conference calls allows you to not just share information with the participants, but you can also insert questions into the presentation to encourage participation and increase retention.  You can even upload files into the web conference that participants can download during the presentation if necessary.

Today with smaller numbers of staff in Human Resources shouldering an increasing responsibilty for disseminating information and training to  remote employees, conference calls have become an essential tool.

www.zipconferencing.com

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