Posts Tagged ‘Cell Phone’

An Audio Conference Call Full of Features

Tuesday, November 15th, 2011

Most people use the basics audio conference call and never access any of the features available.  It could just be that people are busy and learning anything new is more of a chore than they would like to deal with when they are simply trying to do a conference call.  I certainly understand that.  Every time I get a new cell phone it takes until I am ready to turn it in for a new one to learn all of the things you can do with it.  But the audio conference call features that Zip Conferencing offers can make your life easier in the end.  So instead of making you go somewhere to learn the audio conference call features yourself I thought I would list a few here and explain how they work.  All of these features are accessible during the conference call by using commands on your telephone keypad.

  • Volume Control – How many times have you been on a conference call and had a hard time hearing a participant?  Our audio conference call features enable you to increase and decrease the volume of the conference call.  You can also control the volume of your line into the conference call.  That way if you are too loud or soft you can also adjust the volume of your line.
  • Mute Control – As leader of the audio conference call you can mute all participants.  This is especially helpful if you have a large number of participants and you need to make a presentation or announcement.  You can also un-mute all participants to allow them to provide feedback.  Also, you and your participants can mute and un-mute yourselves during the conference call.
  • Dial Out Capability – Did someone forget to dial in to the conference call?  Instead of calling them and reminding them to join the audio conference call you can simply dial out to them and add them to the call.
  • Sub-Conferences – Many times during the conference call you may want to have a side conversation with one or more participants.  You can quickly and easily establish a sub-conference and have a private conversation with one or more participants and then rejoin the conference call.  
  • Conference Call Recording – If you would like to retain a copy of your conference call or have a participant who missed the call be able to dial in later to listen to it you can easily record the call.  You can start and stop the recording during the conference call as well.

You may not use the audio conference call features all the time but it is good to know they are there if you need them.

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Fewer Conference Call Interruptions

Tuesday, October 4th, 2011

Anyone who has been on a conference call has experienced interruptions during the call.  I am going to provide some recommendations to keeping these interruptions to a minimum so you can have the most productive meeting possible.  Here are some of the ways that conference calls suffer interruptions and the ways to avoid those interruptions.

  • Sounds when people enter/exit the call – There is a feature used by most conference call service providers that has a tone play when a participant enters or exits the conference call.  Some people like this feature because they are able to know when a new person has joined a conference call.  But if you are less concerned about keeping track of people joining then you are about the noise this introduces into the call with Zip Conferencing you can turn these tones off.  In fact with our customizable conference options you can have a tone play only when participants enter the call or when they exit the call or none at all.  You can even have their name play instead of just a tone.
  • Background noise from participants- Many times people will multi-task when they are on a conference call.  The sound of typing is a very common noise heard on conference calls as participants do work while they listen to a call.  And today many people work from home and introduce all the sounds of their home into the conference call as well.  Kids, dogs and doorbells are all noises you are likely to hear on a conference call.   And then there is the cell phone which can make it easy to participate in a conference call from anywhere but introduce the noises from anywhere onto the call.  The best way to combat  all of the exterior noises is to make sure all of the participants use the mute feature whenever they are not speaking.  With Zip Conferencing it is a simple *6 command on your telephone to mute and unmute yourself.  So as the Host simply make people aware at the start of the call to use mute whenever they are not adding anything to the discussion and you will save yourself a lot of noise interruptions.
  • Unidentified speakers- You may find yourself on a call with a number of people you are not completely familiar with so when someone speaks you may not recognize their voice.  It is good conference call etiquette to introduce yourself when you are speaking.  A simple introduction will avoid any mistaken identity issues and keep everyone on the same page.  With Zip Conferencing you can also log into the conference call using your PC and see who is speaking by observing the talk icon on the screen.
  • Participants joining late – As a host it is important to start conference calls on time so people get used to the fact that your meetings will start on time.  As a further enforcement you can lock the conference call after you start your call so that no one else can join.  The *94 command will lock the call and not allow additional participants.  This may be a bit harsh but people will remember to join on time the next time.

Zip Conferencing has a number of tools to assist you with keeping the noise on a conference call to a dull roar.

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Conference Call Features are Fabulous

Thursday, March 24th, 2011

For anyone who has done a conference call you probably just think that there is nothing much to it. You dial an access number to get tot he conference call and then put in a passcode and you are in the meeting. Don’t get me wrong, a conference call doesn’t need to be complicated. In fact, the reason conference calls are so popular is the fact that they are affordable and easy to use. But that doesn’t mean that having conference call features needs to be complicated or cumbersome either. Once you try some of the conference call features out there you may not know how you lived without them.  Here is a list of just some of the conference call features available with Zip Conferencing.

  • Mute/UnMute Lines – If you are the moderator of the conference call you can mute all of the participants in the meeting.  This is especially helpful if you are having a large conference call.  If you have 50 people in the conference call there would be too much noise if all their lines were open.  You and your participants can also mute and unmute their own line which helps if you are on a cell phone in your car for instance and you would impart noise into the conference call.
  • Volume Control – You and you participants can control the volume of the conference call coming into your phone and also the volume of your line into the conference call.  So if you find yourself in a situation where participants are having a hard time hearing you then you can turn up the volume of your line.
  • Roll Call – You can have participants record their name when they enter the conference call and then if you are the moderator you can play back a roll call when you join the conference call and hear everyone who is on the call.  That way you know exactly who is on the conference call without having to take a live conference call after you join the meeting.
  • SubConferencing - If you have something you want to discuss with some of the people on the conference call but not all then you can have a subconference with those participants and then rejoin the conference call.  This is used extensively by the legal community when they need to have a discussion with a client during a conference call between both sides of a case.
  • Conference Call Introduction – You can personalize your conference call by recording an introduction.  That way participants will hear your personal greeting when they join the conference call.
  • Post Conference Call Report – Would you like to know how many people were on your conference call?  When did they join the call?  How many minutes did the conference call generate?  You can receive an email containing all of the essential information of the conference call when it has ended.

All of these conference call features are free and part of the service at Zip Conferencing.  So why just have a conference call when you can have a fabulous conference call?

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A Phone Conference Call is Still the Way to Go

Wednesday, February 2nd, 2011

The phone conference call has been around for quite some time. And over the past 15 years that I have been in the industry there have been a lot of changes in technology but the phone conference call continues to thrive. Why is that? Certainly there must be a new phone app or PC program that would make a phone conference call disappear. I mean today you can have a video conference on your cell phone with another person. You can hook your PC up and use the Internet to call thousands of miles for nothing more than the price of your Internet connection. So a plain old phone conference call? Really? Let’s look at some of the competing technologies that have come about in the past 15 and some of the reasons they have not had the same success as the plain old phone conference call.

  • Video Conferencing – The phone conference call has survived 15 years of advancements in video conferencing.  The equipment you need to do a video conference call used to be very expensive and require a huge amount of bandwidth.  So the telecommunications expense to have the ability to do a video conference was also huge.  The video conference now can be done at home using your Internet connection and equipment that can be purchased just about anywhere.  Businesses can purchase a small video conference system and have it installed on existing telecommunications infrastructure.  So video conferencing is now easy and cheap.  Why isn’t everyone talking to each other on a video phone like the Jetsons?  A number of reasons have slowed the growth of video conferencing while the phone conference call continues to grow.  You must go to where the system is and that means you need to be in the office.  The home systems are not really business capable and the mobile application is not there yet either and universally available as you need a certain type of phone.  A phone conference call can be done from anywhere and today business people are very mobile so having to be in a central location to do all your conference calls is not really practical.  And the biggest reason I think is that people are just not comfortable with themselves on TV.  Maybe the next generation, the YouTube generation will be more comfortable with it but most people I know do not like being in front of a video camera.
  • VOIP Conferencing – Everyone now has a good Internet connection so why aren’t we talking to our PCs yet?  One reason is you need to be in front of your PC in order to talk through it and again people are now mobile.  Quality is much better than it used to be but VOIP quality is still only as good as the connection and some people still have bandwidth issues.  And a lot of people don’t even have a microphone connected to their PC.  It is just not what we are used to doing.  A phone conference call only requires the same device everyone is familiar with, the phone.
  • In House Systems – Over the years every phone system manufacturer has developed a way to do a phone conference call through their system.  But the quality of the connection is limited and so are the number of people you can connect to the conference call.  And it also requires the moderator to dial out to people and connect them to the conference call.  The in-house conference call systems you can buy are hard to justify from an expense point of view and require someone to maintain.  A conference call service can do the job better and cheaper than an in-house system.

So, you can see that a phone conference call continues to grow because none of the other options are as universally known, easy to use and inexpensive.

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Conference Calls and Vacation

Friday, August 27th, 2010

Okay, I know its summertime and the last thing you want to do on vacation is work.  And conference calls are usually about work in some way or another.  So why would someone want to do a conference call while on vacation?  Well some people have a hard time relaxing on vacation because their mind is on their work the whole time.  Maybe you own your own business or you are in charge of a group or a large project that just happens to be in a critical phase while you are on vacation.  You certainly don’t want to cancel your vacation or go into the office do you?  A conference call is a way to stay in touch remotely and take a minimum amount of time out of your day.  

Conference calls are easy to do and can be done from anywhere.  These days it is hard to find a spot where your cell phone doesn’t work.  To attend that critical meeting remotely you simply need to dial a toll free number and put in your pass code when prompted and you are on the conference call.  I had a friend visiting us and needed to stay close to the implementation of a large customer he was responsible for in his business.  Just being on vacation was not relaxing to him because this customer was very important to him.  Once I explained how easy it was to set up a conference call, however, he was able to relax knowing he could still attend the meeting without missing out on too much fun.  He did have to go to his car in the parking lot at the beach to dial into the conference call so he could participate in the conference call without any interruptinion, but it was much better than the alternative.  He only missed about 45 minutes on the beach with his family and was able to truly relax once he was able to participate in the meeting.  Without conference calls he would have been uncomfortable all vacation or had to stay home to attend the meeting.

So, I know conference calls are an extension of work and work on vacation is something we all try to avoid.  But isn’t it better than having to attend the meeting in person?  And in a lot of cases it is worth attending that meeting remotely while on vacation so that you can relax.  So, relax.  Go on vacation.  And if you really need to, do a conference call.

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Managing Large Conference Calls

Friday, January 22nd, 2010

There was a time when you would not even think about running an automated conference call for 20 or more participants.  If you were going to run a conference call of that size you would run the conference call with the assistance of an operator.  And even today, an Operator Assisted call might be the right conference call solution depending on your application, but the conference call technology has gotten to where running a large automated conference call is manageable if you know a few tricks.

The main problem with running a large conference call is the noise the audience can introduce during the call.  It is bad enough when there are just 4 or 5 participants and one of them introduces noise because they are on a cell phone, rustling papers on their desk, talking to people in their room, etc.  Just imagine having 100 people on the call.  The odds that someone is going to make noise during the conference call are pretty good.  In fact, virtually certain.  So, what can you do to hold an orderly conference call with a large audience?  Here are a few tips to make for a successful large conference call.

  • Turn Off any Tones –  Most conference call service companies provide tones on the conference clal so you know when a participant joins the call.  This is fine when you have 5 people on the conference call, but can be more than a distraction when there are 20 or more.
  • Mute All – The conference calling service should provide  a way to mute all participants as the Moderator of the conference call. 
  • Use an online interface if offered – Some conference call service companies offer an online conference call interface that allows you to see the callers and control the audio portion of the conference call.  This can be very helpful, especially if you intend to open up to questions from the audience.  That way you can see the callers and manage the call easier.
  • Use Web Conferencing – In addition to enhancing your conference call with visual presentations, a web conference can allow you to manage a Q&A session better than just using an audio conference.  With a Web Conference you are giving your participants a way to raise their hand for questions and a way for you to open up an individual line to allow them to ask their question.
  • Practice – The best thing you can do to insure your success with a large conference call is to run a practice session to make sure you are familiiar with all of the conference call controls and how to use them.

If you follow these tips you can run a large conference call successfully without the need to use an expensive Operator Assisted Conference Call.

www.zipconferencing.com

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Conference Call Hosting – Take Control of your Meetings

Tuesday, January 19th, 2010

If you are the organizer of a meeting, you are responsible for the meeting’s success.  When the meeting is a conference call there are a few things you can do to make sure you have an effective meeting.  Just like in a face to face meeting you need to establish control of the meeting right up front so that everyone knows you are in charge and what the ground rules are going to be.  Here are some ways to take control of the conference call if you are the host.

  • Be on Time – Especially as the Host of the conference call it is important that you are on time and that the participants know that the meeting will start on time.  This is respectful of the time of your participants and you will find that over time you will get better participation if they know the conference call will start and end on time.
  • Have an Agenda – Even if it is a skeletal outline of what is to be discussed, an agenda distributed ahead of the conference call will give the participants an opportunity to prepare for the meeting.  Participants are much more likely to participate if they are comfortable with the material being discussed and are ready for the topics.
  • Establish and Hold to a time frame – Make sure that you end the conference call on time.  Many times participants have back to back meetings and ending on time or ahead of schedule will encourage ongoing participation on the conference call. 
  • Eliminate or reduce any noise – With so many conference call participants joining the conference call by using a cell phone these days it is almost impossible for someone to not introduce noise into the conference call.  As a conference call Host you can mute all of the participants if there is no need for active participation in the beginning of your conference call and then open up all of the lines for discussion later in the conference call.  This will eliminate the introduction of any noise into the conference call.  Or you should make sure that participants know to mute themselves unless they are speaking in order to eliminate any introduction of noise into the conference call.
  • Encourage orderly participation – Ask your participants to introduce themselves when they are speaking so that all of the participants on the conference call know who is speaking.  And, as Host it is your job to act as gate keeper for who is speaking as well.
  • Review the Action Items and Next Steps – At the end of the call you should review what was discussed, review any actions items and who is responsible for them and then make sure everyone knows when the next conference call is if necessary.

As Host of the conference call you can ensure your success by taking charge of your meetings.

www.zipconferencing.com

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Conference Calling goes Mainstream

Thursday, October 15th, 2009

I have had the fortune to be involved in a few industries as they have gone from the early adoption phase to the accepted norm stage.  I was in the telecommunications industry shortly after the divestiture of AT&T.  I was in the paging industry as it grew wildly and then died just as quickly with the adoption of the cell phone.  And then I joined the conference call industry and over the past 14+ years I have seen the conference call service industry go from a niche application mostly used by the legal industry to a widely used business tool.  Conference calling has truly reached the level of mainstream acceptance.

I am not sure how an expert would judge whether conference calling has reached mainstream acceptance, but I am sure the growth of the industry is certainly one of the factors.  And no one can deny that the conference calling industry has been fortunate to realize exponential growth over the past 14 years.  One of the biggest factors for the growth in the conference calling industry is the change to a reservationless system where you don’t need an operator or schedule a conference call with anyone.  The ease of use of conference call technology has also contributed to the growth.

When I started in the conference calling industry we received many calls from people at businesses who were trying to understand how to get multiple parties on the conference call and they really were not familiar with the technology.  Now we receive calls from people who have inevitably been on a conference call but maybe they have never hosted a conference call before, but now plan to use the service.  The method of conference calling has become somewhat standardized and everyone seems to know what the experience will be like on a conference call.  So, now we spend a lot more time telling customers about the benefits of our service over others and educating them on the small differences between conference call service companies instead of educating them on how a conference call works. 

But probably one of the biggest indicators I have seen in the past few years that conference calling has hit the mainstream is the use of conference calls for personal use.  Because so many people have been exposed at work to conference calls, they are now finding applications in their personal lives to use conference calling.  The wide availability and lower costs of conference calling have really helped this new area of applications.  We have had people use conference calling for wedding and event planning like family reunions where the participants are not able to meet physically.  Recently we even had a family use a conference call so that the missing family members could attend a grave side service because they all could not attend the service in person.  I think that the conference call industry will continue to grow with the advent of new applications as more and more people think up new ways that they can use conference calling to their benefit.

www.zipconferencing.com

 that is widely used

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Conference Calls help make Holidays happen

Monday, October 12th, 2009

Sitting here on Columbus Day and working, as I always have, has made me think about all the holidays I have had to work and how conference calls have helped make them happen.  It seems over the past ten years especially, the pressure to produce more with less in the American work place has made it normal to work on holidays.  And it seems there are fewer and fewer  holidays that we celebrate.  So how do you keep up with work expectations and still make time for family and friends on the holidays.  It isn’t the only answer certainly, but conference calls have save more than one holiday for me.

 

Here you are, it is Columbus Day and you have planned to take a personal day or floating holiday to spend with your family because the company you work for doesn’t recognize Columbus Day as a paid company holiday.  And just as you are heading out of the door on the Friday before the holiday you are asked to hold a meeting to discuss a very important topic that is time sensitive and must happen on Monday, your day off.  How can you manage to keep everyone happy and still keep your day off?  Why a conference call of course!  The beauty of technology world we live in is the ability to conduct business from just about anywhere.  As long as you can get a signal on your cell phone and an internet connection, most people can continue to do all of their job functions without missing a beat.  And a conference call allows you to put that technology to work and conduct a group meeting from a distance without sacrificing anything.  With a conference call you can meeting with your group just as you would in person and use a web conference to further enhance your meeting with pictures as well. 

So, enjoy your holidays.  Even when something comes up that requires you to meeting with a group of people you can still have your meeting without physically having the need to go to your office by using a conference call.

www.zipconferencing.com

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Conference Calls with a Large Audience

Friday, September 11th, 2009

The majority of conference calls are with less than five people and last around 45 minutes.  With a small group like that you can simply get on the conference call and talk amongst yourselves like you are in a room together and manage to keep the conversation orderly.  With this many participants the only thing you really have to worry about is when one of the participants is introducing outside noise to the conference call like if they are driving in their car with a headset on or outside on a cell phone.  And that participant usually knows enough that they will mute themselves during the conference call unless they need to speak and then they can simply un-mute themselves using controls on their cell phone or from within the conference call.  But the dynamic changes when you need to have 20, 30 or even 100 people on a conference call at the same time.  How do you keep control of the conference call and keep the intrusion to a minimum?

It used to be that if you wanted more than a few people on a conference call at the same time you would need to have an operator help you run the call and you still can do that, but it can get rather expensive.  So here are some ideas on how to best manage a large conference call using only a standard conference call.

First, as the Host you need to be extra organized.  The planning before the conference call should include an agenda that you follow although you might not distribute to the participants in advance it will keep you on track.  You will need to adjust your conference call options to make sure they are set correctly for this type of call.  If you normally have tones sound when participants join the call you will want to turn that off as it will interrupt your call when participants join the conference call late.  You will also want to have your participants join the conference call and listen to music prior to the Host joining.  If participants are allowed to talk before you join there may be noise and confusion among the participants.  And you will want to mute all participants when you join the call to make sure that extra noise does not enter the conference call.  All of these controls are available to you as host of a conference call with Zip Conferencing through your phone or a web interface whichever you prefer.

Once you are all set you can present your materials or have a discussion with the other hosts on the call and then open it up for comments or questions at the end of the call.  If you are going to open up the lines on a large conference call you should instruct participants to mute themselves unless they have something to add as this will also keep any interruptions to a minimum.  When the conference call has ended you can set the call to disconnect when the host hangs up which will make sure that all participants are disconnected and you will not incur any charges beyond what you expected during the conference call.

Today it is possible to run a large conference call without the assistance of an operator and much more cost effective too.

 

www.zipconferencing.com

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Conference Call Access – Toll or Toll Free

Monday, August 31st, 2009

There are two basic ways to connect to a conference call, through a toll or toll free phone number.  Which one is best for you? 

Originally, the way you were connected to a conference call was to have the conference call operator call out to you and connect you to the conference call.  You didn’t have to worry about access numbers or codes, you simply waited for the call from the operator to come to you and connect you to the conference call.  These types of calls still exist, but they are generally expensive since an operator is involved in the process.  They are also not very convenient or even realistic in today’s environment when you could just as easily be joining the conference call from your cell phone while travelling.  So, when the reservationless type conference call was invented where you dial an access number and put in a passcode to connect to the conference call there were two main ways to connect, a toll free access number or a toll access number.  Ten years ago the cost of telecommunications was much higher and the cost of toll free access was much higher.  So, having an alternative made a lot of sense to some people.  Let’s examine both w2ays to connect to a conference call and see if having the local or toll connection still makes sense.

Toll or Local Access – A toll or local access number for a conference call is simply a number that is local to where the conference call equipment is located.  Since the conference call service company does not have to pay any long distance charges to get you connected to the equipment they can offer a lower rate to you.  Another advantage of this type of conference call access number is the fact that you access this number from anywhere in the world.  The disadvantage of this type of conference call access number is that you and your participants have to pay a toll charge to call this number.  Let’s say the conference call equipment is in Boston, MA and you are calling from California.  You will pay your long distance phone company a per minute charge to be connected tot he conference call quipment and the toll access charge to the conference call service company.  If you do not want you customer, prospect or employee to incur any charges for attending your conference call then you should not use this type of number.

Toll Free Access – A toll free access number for a conference call is an 800, 866 or 877 number that you would dial to connect to the conference call.  The conference call service company is typically going to charge a little more for this type of access because they are paying the long distance charges to connect you to the conference call.  The advantage on this type of number is that you or your participants do not have to pay any access charges to your long distance company to access the conference call.  This type of call is good if you do not want your participants to incur any hcarges to attend your conference call.

As prices for long distance have declined over the years there has become a smaller difference between the cost of local versus toll free access.  Today some companies, like Zip Conferencing, have rates so low that there is no difference between the cost of local and toll free access to the conference call.  And with rates less than 5 cents per minute it is hard to justify the reason to go with a local number since all of your participants will have to pay to get to your conference call.  The most convenient and now the lowest cost method to access a conference call these days is using a toll free access number.  www.zipconferencing.com

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Conference Calls on Vacation

Monday, August 10th, 2009

It’s summertime!  That means vacations, family, barbecues and for the fortunate people on the coasts, the beach.  And we all take time off during the summer to enjoy the weather that only comes around for a few months a year for most of us.  But that also doesn’t mean that work totally stops.  Many people own their own business or have a job where it is simply understood that 40 hours a week punching a clock is not enough.  Today the miracle of cell phones, blackberrys and conference calls can keep you in touch without the need to cancel your entire vacation.  A conference call, like many of these modern day conveniences allows you to stay in touch with your work or family wihtout having to be there physically.  And that can be a good thing!

Some people feel that wireless devices and conference calls are a leash they would rather do without, but without them what would you have to do.  It used to be that the hotel phone or even a pay phone and a calling card was the way people stayed in touch, but now a cell phone andyou can be on a conference call, conducting a business meeting without leaving your lounge chair.  The hotel, the mountains, the lake or the beach can now be the place you are when you attend a conference call.  Of course, you may want to keep yourself on mute so that the sound of the waves does not interrupt the conference call.  That is what I did just last week.  I had a week off planned and of course at the last minute an important meeting comes up and there is no way to avoid it.  Did I cancel my vacation?  No.  Did I stay home the day of the call?  No.  All I had to do was remember that I had a conference call, put the call in number and passcode on my Blackberry and I am all set. 

So, I don’t know about you, but I sure feel that is a lot more convenient than staying home or missing the meeting which in this case was not an option.  So, the next time you are going on vacation and an important meeting comes up, simply set up a confernece call and the interuption on your well deserved time off will be minimal.   www.zipconferencing.com

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Conference Call Etiquette

Monday, June 22nd, 2009

We have all been on a conference call where someone does something to either disrupt the call, embarass themselves or both.  I am going to point out things that will help make the difference on your conference call between a success and a failure whether you are hosting the call or jsut a participant.

As the Host or Moderator of conference calls

  • Give participants plenty of notice about the scheduled time of the conference call.  Even if you are the boss and can make them attend at a moment’s notice, if the participants are harried or have to reschedule to make the call they will be distracted during the conference call.
  • Send out an agenda with the conference call meeting invitation.  I know that this is not done in many cases but having your audience prepared for the call allows particpants to be ready for the discussion.  Even if it is not a formal agenda a simple listing of topics to be discussed on the conference call really helps.
  • Start your conference calls on time.  Even if a participant is late if you become known as someone who starts on time your participants will learn to be oon time as well.
  • Take a roll call at the beginning of the conference call so that everyone knows who is in attendance.  This will get everyone participating right away and make people  more comfortable.
  • Even though everyone takes the technology for granted, try to not use a cell phone if you are hosting the conference call.  It is one thing for a participant to be on a cell phone, they can mute their line if they have to, but the Host needs to control the meeting and have a clear, consistent connection.
  • Put yourself in a quiet environment.  Background noise can be a real nuisance on a conference call.
  • Treat it like a meeting.  Take notes, assign tasks, etc.  Where most people struggle on a conference call is being aimless in the way the meeting is conducted.   

Good practices for Moderators and Participants

  • Introduce yourself when you speak every time.  Many times the participants have a hard time determining who is speaking.
  • Learn to use the mute button.  Especially if you have to join the confernece call via cell phone you should use the mute button whenever possible.  Any noise you produce or background noise will be on the entire conference call.
  • If you are using a speakerphone and own a PDA like a BlackBerry, make sure the PDA/BlackBerry is nowhere near the Speakerphone.  The transmission and reception of messagtes into the device will make noise across the conference call.
  • Don’t ever put your phone on hold while on a conference call.  Any hold music or messages will play across the entire conference call the entire time you have your phone on hold.
  • Just like an in person meeting take care of any bathroom needs prior and after the conference call.  No matter how familiar you are with your mute button, inevitably everyone will hear the flush.

Finally you are ready to close the conference call.  Thank your participants for their time.  Whether an in person meeting or a conference call, people’s time is valuable and should be recognized.  Participants will be more willing to give you their time again.

www.zipconferencing.com

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