Posts Tagged ‘Call Recording’

Web Conference Recording

Friday, October 16th, 2009

Being able to record a conference call has been around for a while.  It is fairly simple to press a command on your phone and initiate a recording of a conference call and then allow people to dial into a system to listen to the recording or download a copy of the recording to share with others.  A web conference, however, presents a different set of issues.  The web conference is on one platform and the audio portion of your web conference may be on another platform.  In fact, in the early days of web conferencing, the only way to record the web conference and the audio of that conference was to have a separate recording of the audio portion made using an adaptor that plugged into your PC and fed the audio portion back into the recording for the web conference.  That was fun.  Customers could not believe the gyrations they had to perform to record a web conference.

Today, recording a web conference is very simple and it provides a recording that is full audio and web and can easily be played back for participants.   Zip Conferencing’s web conference service has a one click mechanism to start the recording of both the audio and web conference portion of the conference call.  The recording of the web conference can be stored and viewed by you or your participants or you can download a copy of the web conference recording and distribute it as you see fit.  Like many aspects of web conferencing, as the recording has been simplified there are not only more recordings of web conferences being done, but people are thinking of ways to use the service that we in the industry never thought of ourselves.

Why hold the same seminar over and over again for different audiences?  If the subject matter for your web conference is not going to change you can just record the material once and then invite different people to observe the web conference to absorb the material.  Maybe there is a web conference when the participants were especially intriguing.  Record the meeting and you can share the insightful observations of one audience with another.  If you cannot attend a meeting live, but you still need to present the material you can record the meeting ahead of time and then share with your audience later. 

The ability to easily record a web conference with the audio portion of the call has opened up a world of possibilities.

Conference Call Sub-Conferencing

Thursday, September 3rd, 2009

There are a number of features that are available as Host of a conference call.  People who regularly conduct conference calls are familiar with some of the more widely used Host Controls on a conference call like mute, un-mute and conference call recording.  But, many customers do not familiarize themselves with all of the Host Controls that are available because if they did they would probably be used more often.  A perfect example of this is the sub-conference feature available with Zip Conferencing’s conference call service.

Sub-conferencing allows you to place participants in a separate conference room so that you as the host of the conference call can have a private conversation with the participant.  This can come in very handy in many situations and relieve you of the need to have a separate conference call with participants.  One of the applications that immediately comes to mind with this feature is in the legal community.  If a defendant and their attorney are meeting with a litigant and their attorney they frequently have a need to talk privately amongst themselves to discuss settlement offers, strategy and so forth.  If they are in the same location when they are on the conference call then they can simply mute themselves and have a discussion and then rejoin the conference call.  But if they are in separate locations they can’t accomplish this.  With sub-conferencing they can go into their own conference call and have the discussion and then rejoin the main conference call when they are ready to continue the main discussion.

To engage a sub-conference from within the conference call, a Host would simple press *21 on their touch tone phone and follow the prompts.  You can have as many as nine separate sub-conferences going on any conference call.  Essentially you simply have participants enter one of the nine sub-conferences by entering the sub-conference room number between one and nine.  The participants do need to be careful to enter the correct number of the sub-conference on the conference call.  Any number between one and nine is valid when you engage the sub-conference feature so you want to make sure you go to the correct sub-conference.

Sub-conferencing is one of the many features available to the Host of the conference call by using the Host Control menu.

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