Posts Tagged ‘Audio Conferencing’

Go Green with Conference Calls

Tuesday, January 31st, 2012

It is fantastic that companies are trying to go green these days and conference calls offer an easy way to reduce your carbon footprint and increase your productivity.  So how do you use conference calls to go green?  Some areas may may seem obvious but here are a few of the ways that using conferencing can help your company go green.

  • Reduce Car Travel – Naturally the use of travel to attend a meeting is one of the biggest ways to reduce your use of resources through the use of conference calls.  Usually if there is a meeting there will also be a number of attendees so the reduction in car travel is compounded by the number of attendees.  And not everyone drives a Eco-friendly vehicle so the amount of emissions saved can be astounding.
  • Reduce Air Travel – Now take that reduction in car travel and multiply by ten.  If you have to travel by plane to a meeting you are not just taking part in the emissions from the air plane but the car resources to get to the airport and then to the meeting and everything in between.  Audio conferencing eliminates the need to travel to your meeting.
  • Reduce Office Resource Use – Even though the office your business is in is probably open whether you show up or not you won’t be contributing to the use of resources in the office when you are there.  Just your body heat requires that much more air conditioning or heating.  The lights in your office if you are in a private office can be turned off and so forth.
  • Reduce Use of Office Supplies – If you do more meeting remotely you will find yourself doing more electronically.  When you do a presentation using web conferencing you can still have hand outs but doing them electronically saves the paper, ink and electricity to print them.  In offices there are also a lot of non-renewable waste like a coffee cup you get on the way to the office for instance.  If you are home you are apt to use a coffee mug that will simply be washed and reused.

The reality is that conferencing technology has gotten to where you can hold a remote meeting with all of the resources you would use in an in person meeting including a video connection for much less than than the cost of a regular meeting.  So if you simply think twice about whether your meeting is necessary to be attended in person or not you can really reduce the resources you use and save money and increase productivity while you do it.

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Audio Conferencing can Save a Road Trip

Thursday, January 26th, 2012

Audio Conferencing is one of those things that I wonder what we did without it.  And not just because I am in the business.  Conference calls are so wide spread that I just can’t imagine life without them.  Especially if you are a road warrior or even just someone who finds themselves out of the office on a regular basis.  After all let’s face it there is a lot of down time when you are on the road and there is no reason you can’t remain productive.  Because audio conferencing can really save a road trip.  There are any number of ways that conferencing can save the day on the road.

  • Attend Regular Meetings – When you are out of the office there is no need to miss the regular meetings that keep you in touch.  Simply get an audio conference set up and hold the meeting from the road.
  • Impromptu Meetings – You get the email and need to pull a group together but you are hundreds of miles away.  No problem, just use audio conferencing to pull together the people you need to discuss whatever situation is thrown at you.
  • Handle Emergencies – Every business gets hit with an emergency from time to time and customers know that as well.  It is how you handle the emergencies that will distinguish you.  Pulling together the people necessary to deal with the emergency and making sure everyone is on the same page will do a lot to contain any issues the emergency will uncover.  Audio conferencing allows you to pull together the emergency team in a moments notice no matter where you are at the time.
  • Personal Use – Yes, personal use.  I bet you have not used a conference call for your personal use before but for all the same reasons it can really help.  If there is a personal emergency or even if you just want to congratulate a son or daughter on a big accomplishment why not get everyone on the phone at the same time?

So the next time you are getting ready to go on the road and you are packing make sure you bring along audio conferencing.  You never know when you might need it and it can really save your road trip.

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Virtual Holiday Parties with a Conference Call Service

Tuesday, December 6th, 2011

It is the time of year for holiday parties but today many businesses have remote employees scattered around the country so why not include all of your employees with a virtual holiday party using a conference call service? For most businesses it is just too costly to bring all of your employees in for a holiday party but there is no reason not to include them in the festivities. Using a conference call service you can connect all of your remote employees into the party and have them still participate and interact with the rest of your employees. Today you can host a virtual party easily using conference call services like audio conferencing and web conferencing. The technology today allows you to share the audio, any presentation materials you may use and even video of the event while it is taking place. And the cost of the event will not break your budget.

Audio Conferencing – The simplest way to connect your remote participants to your virtual holiday party using a conference call service is by using a conference call.  You certainly may not keep a conference call up for the full duration of the party but usually management likes to take a minute in the beginning or end of the vent to thank and recognize employees for the past year’s accomplishments.  So if you establish a conference call for the beginning of the party you can include the remote participants easily in the festivities.  After announcements you can end the conference call portion and continue with the party but at least your remote employees were included at the beginning.

Web Conferencing – With Web Conferencing you can provide a visual aspect to your virtual holiday party.  If you do any employee recognition you can provide a presentation that includes the names and their achievements and a picture of the recipient so all participants can be included.  Most conference call services that provide web conferencing have desktop video included as well.  So if you have a desktop video camera you can have the remote employees see the venue and be seen as well.  If you want to get real elaborate you can have your A/V source provide a large screen to enhance this interaction.  The remote participants can also interact using web conferencing tools so they feel like a part of the party. 

Zip Conferencing is a conference call service provider that has all the tools you need to do virtual meetings for any event including your virtual holiday party.  Speak to a representative today who can assist you in planning your next remote event.

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An Audio Conferencing Company First

Thursday, December 1st, 2011

I have been in the teleconferencing industry since 1995 and since then there have been technologies come along that were going to eliminate audio conferencing several times.  But every time the new technology has helped augment audio conferencing but never really threatened to eliminate what is still the most cost effective and easiest way to meet with a group of people.  That is why when I started Zip Conferencing I decided to make sure I built the best audio conferencing company first.  After that whether it is web conferencing or video conferencing or whatever the latest technology is the company would have the foundation of being a really great audio conferencing company and could easily adopt and layer other technologies on top of that.  Over the years the two technologies that were going to replace audio conferencing but instead have only helped grow audio conferencing usage are web conferencing and video conferencing.  Here are some reasons why these are complimentary services and will never eliminate the need for audio conferencing.

  • Video Conferencing – Video conferencing has been around for  along time and in my 16 years in the industry I have heard lots of reasons why this technology has not been widely adopted.  I have also seen efforts over the years to “fix” these problems with video conferencing only to see the adoption rate remain sluggish at best.  At first it was very expensive so it was not widely available.  Only very large companies had access to the technology necessary to conduct an effective video conference.  Today you can conduct a video conference from your desktop for very little money.  The technology and network bandwidth is basically universally available.  But people simply do not use video conferencing all that much except maybe for personal use to speak to loved ones from great distances.  I think the biggest hurdle to wide adoption of this technology is the aversion of the participants to being in front of the camera.  Most people I know do not like being in front of a video camera and looking at their own image on a screen.  As an audio conferencing company this is music to my ears. 
  • Web Conferencing – Web conferencing has seen tremendous growth since its introduction in the late 1990s because it has become easy to use, inexpensive and it mimics the way we meet with others.  You can literally do anything on a web conference today that you can do in a conference room.  It even has video conferencing built in if you want it but most people simply want to share their desktop or do a remote presentation.  And the audio portion of the call is still done over a conference call system through an audio conferencing company.  This means that the audio quality is just as good as a normal conference call.  And as an audio conferencing company I am happy because we can provide both services and people tend to meet longer because they can have more effective meetings.

So, first and foremost, Zip Conferencing will always be an audio conferencing company first.

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Teleconferencing Services are Everywhere

Thursday, August 18th, 2011

I have been in the teleconferencing industry since 1995 and have seen the services availability grow from a boutique industry to where it is today.  Teleconferencing services are virtually everywhere.  Here is a quick take on the different services and where you can find them.

  • Audio Conferencing – Teleconferencing services leading type of service is audio conferencing.  Since audio conferencing became an automated service that was so easy to use it has grown exponentially.  It is hard to find anyone in business these days that has not been on a conference call using a dial in number and pass code.  Audio conferencing still has other types of calls but the automated conference call is the most prevalent.  Other types of audio teleconferencing services include the operator assisted conference call where an operator greets the participants, gather information and then facilitates the call by assisting the leader and performing a question and answer period.  Teleconferencing services like this are primarily used for large calls.  One of the most widely used applications for this type of call is the investor relations call used by public companies to speak quarterly to the investment community.
  • Video Conferencing – Some people think that teleconferencing is actually referring to video conferencing alone but again it really refers to a number of types of conferencing.  Video conferencing has been around for a long time and the industry keeps thinking the latest iteration is the one that is going to crack the code and make this form of teleconferencing services explode.  It just doesn’t seem to matter if it is the big room systems, desktop video, home phone video or video on a PDA now it just doesn’t seem to appeal to people as widely as audio conferencing.  I think it is more a social issue than a technical issue as most people are simply uncomfortable in front of a camera.  Maybe the kids today who are growing up with all of this technology and YouTube will finally find video conferencing comfortable.
  • Web Conferencing – Teleconferencing services newest addition is web conferencing.  The ability to share your desktop and do presentation remotely has given people the ability to add a visual element to a regular conference call without much effort and has been widely accepted.  As more and more people attend these kinds of webinars and be exposed as a participant the more they will become hosts of future web conferences.  Web conferencing will continue to grow and become a part of regular phone conference calls.

Teleconferencing services are now widely available and companies like Zip Conferencing offer all types of teleconferencing services at very reasonable rates.

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An Audio Conferencing Service Can Save the Snow Day

Monday, January 31st, 2011

Not sure where you are, but here in the frozen Northeast having an audio conferencing service is saving an otherwise dreadful winter.  We just can’t seem to catch a break with the winter weather and getting to work has become downright impossible on at least one day a week.  But with an audio conferencing service, businesses are able to continue to hold meetings and remain productive throughout the winter.  An audio conferencing service can really save the day in case of an emergency or like we have seen lately, a snow day.

The Zip Conferencing audio conferencing service is easy to use, reliable and offers features you will not find everywhere. And within a few minutes after signing up for the service you can be holding your first conference call.  Here are some of the features that the Zip Conferencing audio conferencing service offers.

  • Up to 300 Participants- Our audio conferencing service allows you to have up to 300 participants on a conference call at any time.  Many other audio conferencing service providers limit the number of participants you can have on the conference call to a just a few.  And you may think you will never need 300 participants on a call but isn’t it nice that it is there if yoiu need it?
  • No Reservations Needed – Our audio conferencing service does not require any reservations.  Whenever you need to hold a conference call you simply provide your participants with the dial in access number and pass code.  There is no need to reserve time for your call.
  • Host Controls- As host or moderator you will have access to a number of controls within the conference call with our audio conferencing service.  You can mute and unmute all participants, adjust the volume of the conference call and your line into the call, record the conference call, conduct a subconference and lock the conference to new participants.  In order to personalize your conference call you can also record your own conference introduction that will be heard by your participants when they join the conference call.
  • Customized Options – Our audio conferencing service also provides the administrator the ability to change a number of options for the conference call so that you can truly customize the way the conference call works.  You can decide whether you would like to have tones in the conference call when participants enter and exit.  You can also control whether the participants can speak to each other before you join the conference call and after you leave.  You can have them listen to music on hold and wait for you to join the conference call and then have the call breakdown when you leave the call.  You can even make it so that the participants on the conference call are required to record their name in order to join the call.  This recording can be used to announce their entry into the conference call and to provide you with a roll call of participants after you join. 

So don’t let a snow day slow you down.  Our audio conferencing service can turn an otherwise unproductive day into a productive one quickly and easily.

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What is Teleconferencing?

Thursday, March 4th, 2010

Like anyone else who has been in a technology business for a while you tend to develop your own language.  I am no different.  I have been in the telecommunications industry since 1981 and if any industry has its own language telecommunications certainly does.  The glossary for all the telecommunications acronyms being used would probably be 4 inches thick.  It really is its own language.  Teleconferencing as an off shoot of telecommunications is certainly guilty of this too but certainly not so bad.  But for those novices to teleconferencing, otherwise known as conference calls, I thought it might be helpful to explain a few of the main terms used in the industry to help you better understand what you are dealing with.

  • Access Code (Also known as the Pass Code) -  
    The personal access code that allows you to join a conference call. There are both Host and Guest codes used to access a conference call.
  • Access Phone Number – The telephone number used to reach the teleconferencing equipment where you input your Access Code to enter your conference call.
  • Bridge - The piece of equipment that performs the act of connecting multiple callers on a singe conference call.
  • CSP- This is the acronym for Conference Service Provider.  It refer to the companies that provide conference call services.
  • Digital Record and Playback –  A service offered by conference call service companies that allows you to record your conference call and play it back at a later time.
  • Host – The leader or Moderator of the conference call.
  • Mute- The Mute function on a conference call allows the participants to turn off the ability to be heard during the conference call.  The Host also has the abilitiy to Mute all participants.
  • Reservationless - Reservationless means that no scheduling, reservation or advanced notification is required for this type of conference call.  Once you have the Access number and Pass Code you can hold a conference call whenever you want.
  • Teleconferencing - Otherwise known as conference calling or audio conferencing, it refers to a telephone call where 3 or more people are connected and able to talk to each other at the same time.

This is by no means a complete list of terms used in the conference call service, or teleconferencing industry but this sampling should get you well on your way to being fluent in teleconferencing speak.

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Conference Calls in Healthcare

Thursday, November 19th, 2009

There is a lot of talk surrounding healthcare these days, so I thought I would point out some of the many applications for conference calls in the Healthcare industry.  Although healthcare is a largely one on one experience ina local surrounding, the healthcare industry is actually a large user of audio conferencing and web conferencing.  Just like any other business, the Healthcare industry tackles many of the same issues on a daily basis as any other industry and is always looking for ways to reduce costs and improve productivity.

For physicians, using a conference call is mainly done as a participant.  Doctors regularly are being trained on the latest techniques and therapies to assist their patients and many times these trainings are done remotely using audio conferencing and web conferencing.  Not only are the doctors incented to attend these training seminars, but the companies that are vendors in this industry are also incented to conduct the training seminar.  Pharmaceutical companies for instance need to promote their drugs and what better way then to hold a free seminar for doctors that describes the drug, its uses, efficacy and side effects.  That way the doctors are getting the information first hand from the experts on the drug.  And by conducting the training seminar using a conference call and a web conference, the drug company is able to reach more doctors in less time and much more cost effectively than if they attempted an in person meeting.  In addition, the drug companies have found that getting a doctor to attend a remote meeting via a conference call is easier than trying to get them to take the time to meet at a location.  Even as a participant, the doctors benefit from attending the seminar via a conference call by reducing their cost and increasing their productivity.

Another user of conference calls and web conferencing you may not expect are the hospitals.  Many times hospitals are regional in nature and have affiliations with other hospital location in an area.  The administration offices are often shared to reduce their overhead.  So, you have a business that has multiple locations where employees need to share information and meet on a regular basis.  The perfect scenario for the use of conference calls and web conferencing.  Similarly, physician and nurse staffing organizations exist that supply personnel to hospitals and healthcare clinics across a regional area and also need to communicate with their employees via conference calls.  And another maybe obvious example is when there is a company that owns multiple walk in healthcare clinics across an area.  These are basically small outlets for healthcare that are part of the same company spread across a region.  Like any other business, the managers of the locations are in need of regular communication with headquarters and are big users of conference calls and web conferencing.

Yes, like most industries, the Healthcare industry finds many benefits by using conference calls and web conferencing.

www.zipconferencing.com

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Our Conference Call Service offers Service Beyond the Call

Monday, November 16th, 2009

I am sure there are several conference call service companies that offer a good conference call from a technical point of view.  What I mean is that you can call into the conference call without too many problems and the conference call quality once connected is decent and so forth.  But what happens if you need help?  Is the conference call service company there for you when you need them to be?

At Zip Conferencing we pride ourselves on not just providing the highest quality audio conferencing and web conferencing services available, but we also want to make sure that your needs are taken care of as well.  That is why we provide customer service 24 hours a day, 365 days a year.  And, because we know that people like to communicate in different ways we have supplied many different ways to communicate with us.  You can call us on the phone to speak to a representative or if you prefer, you can also chat with one of our representatives 24 hours a day as well.  The representatives that are available by chat are the same representatives that answer the phones and are well schooled in all of services and features of Zip Conferencing.  Or you can send us a Support Request Form via the web site to get an answer to your conference call question if you do not need an immediate answer.

In addition to the people behind the scenes at Zip Conferencing that are ready to assist you, you will find a helpful knowledge base of important conference call and web conferencing information.  The information is organized between conference call FAQs, How Tos and Billing questions.  You can even search the plentiful knowledge base or ask a question. 

We believe that just providing a conference call is not enough.  Standing behind the audio and web conferences that we provide with service is one of the important differentiators between us and other conference call service companies.  And if you ever have a questions about your conference call service I am sure you will agree.

www.zipconferencing.com

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Conference Calls help you Go Green

Friday, October 30th, 2009

I have addressed the money saving opportunities a number of times on this blog, but another great benefit that conference calls provide is the environmental benefits.  Yes, conference calls can help you go green!

Conference calls do offer a number of benefits to it users in saving money and increasing productivity.  Conference calls also give its users the ability to conduct their meetings without travel which is where the opportunity to help save the environment comes in.  I am not aware of any study that has come up with but if you just use the numbers we know you come up with some staggering statistics.  In 2009 it is estimated that there will be about 50 Billion minutes of audio conferencing alone done in just the US.  If you use an average conference call of 5 people for 45 minutes you get approximately 225,000,000 conference calls being held with an average of 5 people.  If the 5 participants in these conference calls only had to travel an average of five miles to get together face to face they would have to travel a total of 5.5 billion miles.  And if you use an average of 18 miles per gallon of fuel you will see that they used a total of 300 million gallons of gasoline to travel to these meetings.  That is the total amount of gasoline the US burns in a single day.

And I think if you think about the calculation you quickly realize that I used some pretty soft numbers, like the 5 miles average travel distance.  I would bet that it is closer to 100 miles or more considering that people are doing conference calls on a global basis and most people would not even be able to drive to a meeting that has been replaced by a conference call.  If you include flights and taxis and rental cars that would be involved in all these meetings I would not be surprised to hear that replacing 225 million conference calls with in-person meetings would save over a billion gallons of gasoline.

So, as you can see, using conference calls instead of doing in-person meetings doesn’t just save you money and time, but it also helps save the environment.

www.zipconferencing.com

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Conference Call Applications – Training/HR

Wednesday, July 1st, 2009

Training sessions and and communication of HR policies are essential to any business.  New employees especially are in need of training and HR policy education and you can deliver effective training and communication from a distance with conference call services and web conference services.

Training Programs

Combining Audio and Web Conferencing services provides an effective way to deliver Training and Communication from a distance without the need to incur travel costs or spend the time necessary to go to remote locations. The features included in our conference calls and web conferences make your presentations powerful and yet easy to use.

  • Increase productivity – deliver more training in less time without the need to travel
  • Reduce Costs – eliminate travel costs 
  • Deliver Training and Communication more frequently –  conduct more training sessions more frequently and reach a wider audience

 

 

Conference Call Services to Help You Deliver Effective Training

  • Audio Conference Calls – A conference call allows you to deliver a consistent message to a large audience.  Host controls allow you to be in charge of the meeting and deliver your training in an effective way without audience interruption.  
  • Web Conferencing - Web Conferencing allows you to deliver your message in pictures as well as words improving audience interaction and retention of the information.  Our easy to use Web Conferencing tool enables anyone to be an effective presenter in minutes. 

 

 

Key Features

  • Host Audio Controls
    Control your audio conference using Host Controls through your telephone that allow you to mute all participants, take a roll call, conduct sub-conferences and more.
  • Distribute Information
    Allow participants to download files of your presentation at the end of your presentation.
  • Audience Participation
    Engage your participants throughout the presentation with the use of Q&A and Polling questions to keep them engaged in your presentation.
  • Branded Interface
    You can brand your online interface and the Web Conferencing tool itself with your logo to personalize your interface and put onn a more professional appearance to your online meetings.
  • Multimedia Content
    Your presentationscan include visual elements to egage your audience.
  • Polls and Surveys
    Conduct Q&A, Polling and surveys using Web Conferencing’s tools.
  • Invite Participants 
    You can invite your participants through the web conferencing interface or simply invite your participants to your online conferencing Hub where they can join web conferences.
  • Record and Playback
    You can record the audio and visual portion of your conference call and allow participants to view or listen to your presentation after the completion of the conference call.

 www.zipconferencing.com

 

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Conference Call Applications – Sales and Marketing

Monday, June 29th, 2009

Conference calls have been adopted by business as a great way to save money on travel, improve communications and shorten business life cycles.  One of the areas where the technology has been widely adopted is in Sales and Marketing.  While it is widely accepted that face time is important to the sale in many cases, getting in front of the customer with conferencing technology can help qualify prospects, perform product demonstrations and ultimately shorten the sales cycle. 

Audio Conferencing

The same basic principles that assist all businesses when they use audio confernecing apply in Sales and Marketing.  Why they have so widely adopted conferencing technology is understandable because in this area of business you will see an immediate impact to your bottom line.  Travel costs to present the materials to the customer are eliminated.  A conference call can be scheduled much quicker than a face to face meeting.  Many prospects are much more willing to make time for a conference call because it takes less time out of their day than an in person meeting.  Sales Managers can have daily calls with their entire sales force even when the people are located across the country.

Web Conferencing

Web conferencing has revolutionized the way companies sell their products and services.  It is now commonplace to get an initial demonstration of a product or service over the internet using web conferencing.  Especially for software and web services this is more the norm than not.  Customers have now grown used to sitting comfortably at their desks and watching a webinar or demonstration.  The web confernece eliminates the need to travel to a customer premise and set up the projector, get an internet connection and everything else that goes with getting an in-person sales demonstration in place.  Instead sales demonstrations can happen ad hoc or scheduled using a web conference and a telephone.  And beyond being more convenient for salesperson and customer, the statistics prove that using web conferencing services in the sales process is a very effective way to do business.  You can do more presentations in less time for less money than anyone doing in-person sales.

For Sales and Marketing applications the path is clear.  Audio conferencing and web conferencing provide a quicker more effective way to do business.

www.zipconferencing.com

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