Posts Tagged ‘365 Days’

Building the Best Conference Call Service in the World

Tuesday, January 5th, 2010

I have been in the conference call service industry since 1995 and in that time I have seen a number of conference call service companies from the inside out.  That is how I have been able to set out on my own and go about building the best conference call service company in the world.

When I first started to put ideas to paper on starting Zip Conferencing I began to put down all the ideas that have worked well for me over the years.  Naturally I would like to have a successful business.  But I also wanted to put into practice some of the ideas that may not be the most profitable ideas if you only look on the balance sheet, but provide a great amount of satisfaction for the customers.  Because I believe if you satisfy your customers you will be successful.  No one can sell your service better than a satisfied customer and it is always easier to retain a customer than gain a new one.  Some of the features of Zip Conferencing are simply there to make the conference call service experience better for our customers.

  • High Quality – You don’t have to worry about whether the call is going to work.
  • Feature Rich – The features available for our conference call and web conferencing services are hard to beat.
  • Self Service – I believe that customers would much rather service themselves, if you make it easy, than call into a call center, wait on hold, only to speak to an anonymous voice who may or may not do what you want them to do.  And will probably not tell you what the options are in the first place.  Zip Conferencing has an easy to use self service online account center that enables you to control just about every aspect of your account.
  • Dedicated Support – Every Zip Conferencing customer gets a name of a representative they can contact for assistance.  And out support is available 24/7 365 days a year.
  • Low Cost – I want our services to be available to businesses of all sizes.

The combination of these conference call service features are a culmination of my years of experience and desire to satisfy customer wants and desires for a conference call service company.  I think if you compare to other conference call service companies you will see that Zip Conferencing is built to be the best conference call service company in the world.

www.zipconferencing.com

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Our Conference Call Service offers Service Beyond the Call

Monday, November 16th, 2009

I am sure there are several conference call service companies that offer a good conference call from a technical point of view.  What I mean is that you can call into the conference call without too many problems and the conference call quality once connected is decent and so forth.  But what happens if you need help?  Is the conference call service company there for you when you need them to be?

At Zip Conferencing we pride ourselves on not just providing the highest quality audio conferencing and web conferencing services available, but we also want to make sure that your needs are taken care of as well.  That is why we provide customer service 24 hours a day, 365 days a year.  And, because we know that people like to communicate in different ways we have supplied many different ways to communicate with us.  You can call us on the phone to speak to a representative or if you prefer, you can also chat with one of our representatives 24 hours a day as well.  The representatives that are available by chat are the same representatives that answer the phones and are well schooled in all of services and features of Zip Conferencing.  Or you can send us a Support Request Form via the web site to get an answer to your conference call question if you do not need an immediate answer.

In addition to the people behind the scenes at Zip Conferencing that are ready to assist you, you will find a helpful knowledge base of important conference call and web conferencing information.  The information is organized between conference call FAQs, How Tos and Billing questions.  You can even search the plentiful knowledge base or ask a question. 

We believe that just providing a conference call is not enough.  Standing behind the audio and web conferences that we provide with service is one of the important differentiators between us and other conference call service companies.  And if you ever have a questions about your conference call service I am sure you will agree.

www.zipconferencing.com

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The Difference in Conference Call Services is Service

Tuesday, October 13th, 2009

Since I have been in the conference call service industry for over 14 years, I have tried to share some of my knowledge of what is behind the curtain at a conference call service company.  And there are a number of differences that you can and cannot see when you look at different conference call service companies.  But many times you will never feel the difference unless you have an issue with a conference call service company you may not notice if they have a back up system, etc.  What you can feel and should feel right from the start is service.

With the declining rates for conference calls many conference call companies are looking for ways to cut costs just like any other industry.  And in the conference call industry the two biggest expenses are the telecommunication costs and the cost of personnel.  Since the telecommunications costs are near the bottom, the only place to really save any money is on personnel.  The problem is that customers want a low rate but they also want to be able to talk to a person if they have questions or problems.  So, when a conference call company takes away a customers ability to talk to a person there is a definite drop in the level of service the customer receives.  That is why at Zip Conferencing I have refused to reduce the number of personnel that interface with the customer.  In fact, I continue to grow that staff in relationship to the number of customers because I am a customer myself and I know how much I value the availability of a human being when I have a question or problem.

Here at Zip Conferencing, there is a person available to speak to you 24 hours a day, 365 days a year.  And every account is assigned an Account Manager to help them with their conference calls.  That way each customer will have a positive experience and I believe the best way to build a business is through referrals.  How does the saying go?  Have a good customer experience and you will tell 3 people, but have a bad customer experience and you will tell 10 people.  So, the long term benefits of providing exceptional customer service in a conference call service company easily outweigh the short term economics of slashing personnel to attempt to improve profitability.

www.zipconferencing.com

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