The expansion of the internet brought with it many benefits to businesses and consumers alike. One of the greatest benefits the web can provide a company like Zip Conferencing like many businesses is the ability to put the control of the account where it belongs, in the hands of the customers. Self service was thought to be a dirty word ten or fifteen years ago, but I think that was simply because the technology did not exist to make self service both easy to use for the consumers and beneficial to the company providing it. Then as ATM machine became easier to use and widely adopted, it became clear that if you can make an interface widely available and easy to use, the consumers will use it rather than go through a customer service cycle for the simple every day transactions. Let’s face it, when was the last time you went into a bank to withdraw cash? Sure, you can still find a teller or a bank employee to assist you if you have a more complex transaction and there is 24/7 support available if you need it but all of the everyday transactions have been moved to a self service interface.
Zip Conferencing is building on this same concept. The Conference Call Service Account Interface we have called the Conferencing Hub allows customers to access their account and take care of the everyday transactions. The Conference Call Service Interface is powerful enough to handle just about everything you may want to do with your account, yet easy enough to use that you will not be intimidated by it. If you want to talk to agent they are available, but just like the ATM I think you will find that the Conferencing Hub is more convenient than trying to communicate to an agent.
Conference Call Service Interface Features
The features you can access through the Conferencing Hub are extensive. Not only do you have access to the basic account information like most companies, but you can also control the options within the confernece calls themselves. This allows you to customze your conference to the way you like it. And since you are doing it yourself you can see what all the options are without having to depend on a customer service agent to present all of the options. It is so easy to use you may change the way your confernece operates every time until you find the combination of options that suits you best. Here are some of the features available with the Conference Call Service Interface:
- Create and Edit Conference Call Moderators
- Create and Edit Conference Calls
- Edit Conference call options
- Launch an Audio or Web Conference
- Schedule a one time Audio or Web conference
- Access conference call recordings
- View Reports on completed conference calls
- Brand the Conferencing Hub with a company logo