Archive for April, 2010

Conference Calls for Earth Day

Thursday, April 22nd, 2010

Earth Day reminds us to do whatever we can to help save our environment because its resources are limited and fragile.  And one of the things we now understand is reducing our “carbon footprint”.  This means to reduce our emissions and use of resources and one of the easiest ways to do this is to reduce our travel whether it is by car, train or plane.  There is no easier way to reduce your business travel then to replace your in person meetings with a conference call or a web conference.

In person meetings are great.  You get to shake hands, look people in the eye and connect with others the way you can’t when you are on a remote meeting.  But every meeting doesn’t need to be in person.  If you know the people you are meeting with and have met before you don’t really need to meet in person every time.  And by doing some of your meetings by way of conference calls and web conferencing you can hold just as effective a meeting as if you were in person without the travel expense and do your part to reduce your carbon footprint.  Holding a conference call or web conference has never been easier.  Services are widely available, affordable and very easy to use.  At this point just about everyone has been on a conference call that utilizes a toll free number and a pass code.  You simply dial the access number and put in your code and you are connected to the other people that did the same.  You can meet with hundreds of people at once if you like and you can meet any time you like.  A web conference is just as easy and allows you to share your desktop or do a presentation from your PC as easily as if the people were in the same room.  You can even use a camera and send participants your own video feed if you really want to add that in person feeling.   And while you are being a good steward of the Earth you also will be saving a good amount of money and time using conference call services as an alternative.

If only a fraction of meetings today were replaced with conference calls and web conferencing we would save millions of tons of carbon emissions.  And lets face it, there are a lot of meetings that are not worth the gas to get there. 

And using a conference call instead of driving to an appointment is many times just a matter of thinking to do it.  So on Earth Day it gives us one more reason to think to do a conference call benefiting everyone concerned, even the Earth.

Interactive Web Conferencing

Thursday, April 15th, 2010

As web conferencing has become more popular chances are that you have attended an online seminar where the presentation has been done via web conferencing.  Usually you are simply sitting in the audience on a conference call listening while watching the presentation on the web conference with little or no interaction with the speaker.  Although this is the most used method of web conferencing, the people who first came up with the idea had much bigger plans for web conferencing.

When web conferencing was first invented a lot of effort was made to make the service a collaborative tool where people could work on a document together from great distance.  This ability to collaborate was seen as the the killer application.  The adoption of web conferencing services is more and more widespread but interactive web conferencing is still lagging in its use overall.  Here are some of the features that allow for interactive web conferencing.

  • Application Sharing – Application sharing provides users the ability to share their desktop with the other participants on the web conference and permits any participant to control another computer.  This means that participants can actually control a document or spreadsheet and input or edit data on it.  Much like you would pass around a piece of paper in an in person meeting for people to mark up, you can actually change the document on the fly while on the web conference.
  • Whiteboarding- This application permits participants to mark up a virtual whiteboard seen by all participants while on an interactive web conference.  Much like someone would go up to a whiteboard to discuss things while in a conference room, participants can easily do the same on the web conference.
  • Polling/Q&A – Even a presentation can be an interactive web conference through the use of polling and Q&A features.  By engaging the audience you will have a more stimulating meeting and have better retention of the material.  Polling permits you to survey your audience during an interactive web conference and the Q&A feature allows you to conduct an orderly Q&A session for the presentation.

It seems that maybe people don’t work in a collaborative manner and allowing someone to control your PC is a little scary to some people as well.  But even if you are only doing a presentation using a web conferencing service you can make it an interactive web conference by adding polling and Q&A to your web conference.  You will find that the more you can make it an interactive web conference the more your participants will stay engaged with your presentation.

Conference Call Provider

Tuesday, April 6th, 2010

The simple definition of a  conference call provider is a company that owns and maintains conference call service equipment and provides access for its customers to the equipment for a fee.  But what are all of the responsibilities of a conference call provider?  Is simply providing access to the conference call equipment enough?

Conference calls have become an important piece of business services that is now used around the world to help people communicate.  A conference call provider plays a role in each of its customers’ businesses that it cannot ignore.  Vital communications are being done everyday via conference calls and the responsibility to provide a reliable, high quality conference call service cannot be taken lightly.  There are many different options for conference call equipment and the way the telecommunications network that is set up on the equipment.  The level of service provided its customers is as varied as the equipment and the pricing options available can be confusing as well.  When selecting a conference call provider you should consider the following points.

  • Conference Call Equipment – Is the equipment the latest equipment available?  Are there back up systems available in case of an outage?  How much capacity does the conference call provider have?
  • Service Availability – Does the conference call provider have personnel available 24/7 to assist you in case there is a question or issue?  Can you easily reach someone from within the conference call?
  • Features – Does the conference call provider have the features you expect?  Can you customize the way your conference call works?
  • Support – Does the conference call provider have adequate support documentation?  Do they offer personal service representatives?

A conference call provider should be considered your partner in your business and provide a service that you are proud of because the conference calls you hold for your business are a reflection on you.  You cannot afford to have an issue in the middle of an important business discussion.  The conference call service needs to be available and provide a clear reliable connection.  And if there is ever any kind of an issue you need to be able to get assistance easily from the provider.  So, taking a little time up front to investigate the provider will pay dividends for a long time to come.

Zip Conferencing provides reliable, high quality conference calls for less.  If you spend the time to compare Zip Conferencing to other conference call providers you will see that Zip Conferencing is hard to beat.  The latest conference call equipment, installed directly on carrier networks provide feature rich conference calls.  Dedicated 24/7 support insures that you will be supported regardless of your needs.