So, you need to add a new user to your account. Typically, that means you would call your conference call service company and wait in line in the customer service queue and get them to add a new user to your account. Inevitably they will enter the wrong information, mispell the name and forget to mention all of the options available to you for the user and their conferences. Wouldn’t it be easier if you could just add your own confernece call moderators and select the conference call options that suit you yourself? Well, with Zip Conferencing you can do just that.
I don’t know about you but one of the great things I find about the internet is the ability to serve yourself. I find that if the web site is easy to understand I can service my own needs in much less time than it would take me to explain it to someone else. I don’t have to wait for a customer service agent and I have a clear idea of what I can and cannot do in my account. When we went about designing Zip Conferencing, this concept of self service was central to our ideas. Not because it eliminates the need for service agents and support. We still offer 24/7 customer service. But simply because it offers our customers an easier way to do business with us. And I know that if we can make it easier to do business with us our customers will appreciate it. The fact that our services cost less than most others is simply the icing on the cake.
When you sign up for our services you get a Client ID and a Web Password. These conference call account credentials allow you to l0g into your online account management space called the conferencing hub. This Hub allows you to schedule conference calls and web conferences, see your usage for completed conference calls, add users and conferences and manage conference call options. You can even customize your conferencing Hub with your logo and company color scheme. That way, when your participants join your web conferences it looks like your own interface.
Aside from the basic functionality of managing your account, I think one of the coolest things you can do is manage your conference call options. Starting with the way people enter your conference, you can control whether a tone is played when participants enter your conference call or not, whether they must record their name to be played into the conference or whether you like no tones or notifications whatsoever. Do you care whether your participants carry on the conversation when you leave the conference? Or whether they listen to music before the conference starts? Maybe you want an extra layer of security in your conference? All of these options and more are available to be customized by you when you sign up. The interface is intuitive and powerful. I think you will agree, it is much easier and more convenient to do it yourself. Enjoy.
Tags: Account Management, Call Management, Call Options, Client Id, Company Color Scheme, Conference Call Service, Conference Management, Credentials, Customer Service Agent, Hub, Icing On The Cake, Logo Company, Moderators, Participants, Self Service, Service Queue, Web Conference, Web Conferences, Web Password