I have been in the conference call service industry since 1995 and in that time I have seen a number of conference call service companies from the inside out. That is how I have been able to set out on my own and go about building the best conference call service company in the world.
When I first started to put ideas to paper on starting Zip Conferencing I began to put down all the ideas that have worked well for me over the years. Naturally I would like to have a successful business. But I also wanted to put into practice some of the ideas that may not be the most profitable ideas if you only look on the balance sheet, but provide a great amount of satisfaction for the customers. Because I believe if you satisfy your customers you will be successful. No one can sell your service better than a satisfied customer and it is always easier to retain a customer than gain a new one. Some of the features of Zip Conferencing are simply there to make the conference call service experience better for our customers.
- High Quality – You don’t have to worry about whether the call is going to work.
- Feature Rich – The features available for our conference call and web conferencing services are hard to beat.
- Self Service – I believe that customers would much rather service themselves, if you make it easy, than call into a call center, wait on hold, only to speak to an anonymous voice who may or may not do what you want them to do. And will probably not tell you what the options are in the first place. Zip Conferencing has an easy to use self service online account center that enables you to control just about every aspect of your account.
- Dedicated Support – Every Zip Conferencing customer gets a name of a representative they can contact for assistance. And out support is available 24/7 365 days a year.
- Low Cost – I want our services to be available to businesses of all sizes.
The combination of these conference call service features are a culmination of my years of experience and desire to satisfy customer wants and desires for a conference call service company. I think if you compare to other conference call service companies you will see that Zip Conferencing is built to be the best conference call service company in the world.
